Manager, Operations

This role sits at the center of service center performance—where execution, accountability, and operational precision directly impact profitability, service quality, and customer trust. As Roadrunner continues to scale its high-density, metro-to-metro model, this position ensures that daily operations across the service center run with consistency, discipline, and measurable performance. The Manager, Operations is responsible for translating strategy into execution—aligning people, processes, and metrics across dock operations, linehaul, pickup and delivery, and administrative functions. Success in this role means driving efficiency without compromising safety or service, improving cost control, and building a team that consistently meets or exceeds operational targets. This is a mission-critical leadership role for maintaining network integrity and enabling Roadrunner’s industry-leading service performance.

 What you’ll do 1. Lead end-to-end service center execution Oversee daily operations across pickup and delivery, dock operations, OS&D, inbound/outbound linehaul, and office functions Ensure execution aligns with profitability targets, service standards, and network performance expectations Step into supervisory and managerial roles as needed to maintain continuity and performance Maintain on-call leadership responsibility for escalations and business-critical issues 2. Drive operational performance and cost control Monitor and manage key financial and operational drivers including TOCs, revenue components, labor expenses, and freight manifests Develop, track, and communicate performance metrics that align with service center and corporate objectives Identify inefficiencies and implement corrective actions to improve throughput, cost efficiency, and service reliability Partner with leadership to align operational performance with broader business goals 3. Build, develop, and lead high-performing teams Support hiring, onboarding, training, and development of service center personnel Evaluate performance and provide structured feedback to drive accountability and growth Set clear expectations and align team members to department and service center goals Lead by example—modeling professionalism, urgency, and operational discipline 4. Ensure regulatory compliance and risk management Partner with Independent Contractors to ensure adherence to safety standards and government regulations Maintain readiness for and respond to inquiries from regulatory agencies and government officials Safeguard sensitive business and customer information with a high degree of integrity and confidentiality Uphold company policies related to HazMat, safety certifications, and equipment operation 5. Strengthen cross-functional coordination Collaborate with corporate teams, other service centers, sales teams, agents, and service providers Resolve complex issues escalated beyond supervisory levels with speed and clarity Participate…