Manager, Partner Implementations

What we're looking for Aviary Health's mission is to empower everyone to live a long, full, and optimal life. We're redefining the future of heart and lung health through our Intensive Cardiac Rehabilitation (ICR) and Pulmonary Rehabilitation programs - partnering with health systems and medical groups nationwide to deliver virtual and in-person clinical programs. We're looking for an operationally-oriented Manager, Partner Implementations to join our growing Partnership Success team and lead the launch of new health system and medical group partnerships. Reporting to the Director of Implementations, you will own end-to-end implementation project management for a portfolio of partners - from signed contract through go-live and post-launch stabilization. This role sits at the intersection of healthcare operations, technology, and relationship management. You'll coordinate across internal functions (Operations, Clinical, Product, Engineering, Insurance, and Enrollment) and serve as the single point of contact for partners navigating complex EHR integrations, clinical workflow design, billing setup, and referral pipeline activation. You will work alongside two existing Implementation Managers and play a critical role in scaling our implementation methodology as Aviary expands across new markets and service lines. Responsibilities In this role, you will: Own partner implementations end-to-end - serve as the primary project manager both internally and externally for active client implementations, managing project plans, timelines, risk tracking, and stakeholder communication Coordinate cross-functionally across Operations, Clinical, Product, Engineering, Insurance, and Enrollment teams to stand up and launch Aviary's programs with new health systems and medical groups Be the single point of contact for partners during implementations, building trust with clinical leaders, IT teams, billing departments, and executive sponsors to achieve launch targets Lead EHR integration workstreams - partner with Engineering and IT counterparts to manage interface builds (ADT, SIU, referral, scheduling), Epic/Athena/eCW workflows, and testing cycles through go-live Drive clinical and operational readiness - coordinate implementation training, billing/claims setup (855B applications), and insurance verification workflows Manage pipeline activation - work with partners to configure referral workflows, proactive outreach campaigns, and patient engagement strategies to maximize enrollment at launch Travel to partner sites for go-lives, onsite training, and relationship-building (up to 40-50% monthly during active implementations) Evolve Aviary's Implementation Playbook - identify improvements to standardize quality, efficiency, and effectiveness across implementations; create and maintain documentation for key workstreams Monitor post-launch performance - track core metrics (referrals, enrollment, census, charges), present data to…