Manager, Partner Success

ApplyBoard simplifies the study abroad application process by connecting international students, international student advisors, and educational institutions on one personalized platform. For more than a decade, ApplyBoard's team members have been dedicated to breaking down barriers to international education, while thriving at a company that invests in their career growth. Our six core values guide us in our mission to educate the world, and are the foundation of our company culture. As an organization built on diversity, our team members are representative of the students we support. The Opportunity: The Manager, Partner Success plays a critical role at the intersection of ApplyBoard and its partner institutions, acting as the key liaison between school admissions teams and ApplyBoard’s Customer Experience, Product, and Sales teams. This role is responsible for effectively communicating partner requirements, procedures, and expectations to internal stakeholders, ensuring seamless alignment and execution across departments. As the primary point of contact for a portfolio of partner institutions, the Manager, Partner Success builds and maintains strong, strategic relationships that drive mutual growth. They take a proactive approach to understanding partner goals, aligning on shared priorities, and fostering open, transparent communication to build trust and support long-term success. This leader oversees a dedicated processing team and is accountable for both internal service levels and external enrollment and conversion targets. They are recognized as the in-house expert and go-to resource for all aspects of their assigned institutions, including process management, strategic planning, technology integration, and operational execution. Driven by a passion for partner success and business growth, the Manager is results-oriented and continuously seeks opportunities to optimize strategies and improve efficiency. Their leadership ensures that both partner needs and ApplyBoard’s goals are met with excellence. What you’ll be doing every day: 1. Leadership, Performance & KPIs: Achieve and exceed Partner and Business Unit Enrollment targets Ensure the team meets Performance KPIs on a team and individual basis Monitor and report on key operational KPIs related to school and sales performance Monitor rejections and cancellations to meet or exceed targets Monitor training completion and manage underperformance as needed Collaborate closely with team members on daily tasks and projects, offering assistance, guidance, and mentorship where needed. Take ownership of task delegation within the team, ensuring deadlines are met. Maintain strong communication across the team, ensuring alignment with goals,priorities, and timelines. Monitor automation-related manual tasks and ensure they are being completed in a timely manner. 2. School Relationship, Application & Admissions Management: Own the full funnel journey of…