Manager - Partnership Development & Marketing

Overall Purpose of The Job                               To build and manage a strategic portfolio of premium partnerships across luxury, lifestyle, travel, and experiential sectors that deliver differentiated benefits and bespoke experiences for high-net-worth cardmembers — driving customer satisfaction while ensuring commercial efficiency and seamless execution across internal and external stakeholders. Key RESPONSIBILITIES Partnership Strategy & Development ·      Identify, evaluate, and onboard high‑value partners across travel, luxury retail, lifestyle, wellness, dining, events, and experiences aligned to premium customer expectations. ·      Build a long‑term partnership roadmap that enhances the premium proposition and strengthens Aspire's collaborative model with key clients. ·      Conduct periodic market scans and benchmarking to ensure the portfolio remains ahead of competitive offerings. Relationship & Account Management ·      Serve as the primary point of contact for key partners, ensuring delivery of partnership commitments, performance reviews, and optimization. ·      Collaborate closely with client partnership teams to co-create unique offerings for premium cardmember segments. ·      Manage stakeholder relationships with internal teams including Concierge Operations, Marketing, and Finance. Commercial Negotiations & Contracting ·      Lead commercial discussions, negotiate partner terms, and finalize agreements/end-to-end onboarding. ·      Coordinate with legal, finance, and internal compliance teams to ensure all agreements meet internal and external regulations. ·      Track renewals, extensions, and amendments for all active partnerships. Premium Product & Experience Development ·      Conceptualize and deploy bespoke experiences, special access programs, and differentiated privileges for premium cardmembers. ·      Work closely with Marketing and Service Delivery teams to ensure successful promotion, launch, and execution of partner-led experiences. ·      Track utilization, customer feedback, and impact on customer satisfaction and NPS Performance Monitoring & Reporting ·      Monitor partnership KPIs, redemption trends, usage patterns, costs, and customer sentiment to optimize offerings. ·      Present periodic performance dashboards and strategic recommendations to senior leadership and Amex stakeholders. ·      Evaluate ROI and ensure commercial efficiency in partnership programs. Cross-Functional Collaboration ·      Work with Concierge Operations to ensure partner benefits are understood, implemented, and delivered flawlessly. ·      Support Marketing teams in communication plans, campaigns, launch collaterals, and digital content for partner offers. ·      Coordinate with Finance on partner payments, invoicing, and reconciliation. Key Attributes ·      Customer-first approach with a premium service mindset.…