Manager, Product Training & Enablement

See what you can do with Prophix At Prophix, we’re building the platform that helps finance teams stop managing spreadsheets and start driving strategy. Prophix One™ brings planning, reporting, consolidation, and automation together in a single place, and we are expanding its AI capabilities faster than ever. If you want to work on a product that genuinely changes how finance teams operate, and do it alongside people who care about getting it right, this is where you want to be. We’re headquartered in the Greater Toronto Area, with teams and offices across North America, Europe, and Australia. Trusted by more than 3,000 finance teams across 100+ countries, Prophix One™ is built for organisations that want to plan smarter and move faster. As the Manager of Product Training & Enablement, you will shape how Prophix's employees and customers learn, designing and delivering product training solutions that build capability and drive performance. You'll work closely with stakeholders across specific business units, new hires, and customers to build learning programs that are engaging, measurable, and aligned to where the business is headed. This is a role for someone who believes great learning experiences can change outcomes and wants the ownership to prove it. What You Will Do Own the Learning Strategy and Roadmap · Design and own a comprehensive learning strategy covering new hires, tenured Phixers, customers, and partners, segmented by audience and prioritized against Prophix’s business goals, reviewed and adjusted as those goals shift · Build and maintain the enablement roadmap for global Customer Experience programs, including support for EMEA and LATAM as Prophix’s footprint grows · Proactively partner across Professional Services, Customer Success, Product Adoption, and Support to identify learning gaps before they show up as support tickets or stalled adoption Design and Deliver Training People Actually Want to Sit Through · Apply instructional design methodology to build learning experiences for new hires, tenured Phixers, customers, and partners, tailored to how each audience actually learns, not a one-size-fits-all deck · Personally facilitate product training sessions, virtually and in person, bringing subject-matter depth and genuinely engaging delivery to every session · Own Prophix Live and other recurring customer training programs end to end, content, scheduling, and how sessions are communicated and promoted to customers · Own partner training and enablement, since partner delivery depends on programs built and maintained by this function · Build and maintain training content (course materials, live demos, job aids) that’s accurate, practical, and designed to be interactive rather than passive Measure What’s Working, Then Act On It · Define and track success metrics across all learning programs, and use the data, attendance, completion, support ticket trends, satisfaction, to find what’s actually breaking…