Manager, Professional Services

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience. Please take a moment to look over this opportunity and if interested, feel free to send us your application. If this is not the right opportunity for you, you can also sign up for Job Alerts by creating an account. This will give you a profile that you can use for all future applications, and you will be notified whenever a new position that matches your criteria becomes available. Job Summary The Manager, Professional Services leads a customer-facing team responsible for delivering high-quality unified communications and customer experience solutions. This leader will play an important role in transforming the Professional Services organization: building new technical and consultative capabilities, improving operational discipline, and evolving the team beyond traditional product implementation. The role will develop a team capable of delivering integrated UC and CX solutions with an increasing focus on business requirements, system integration, workflow optimization, automation, and customer adoption. The manager will ensure that technical delivery is connected to the customer’s operational objectives and produces measurable business outcomes. This position owns team performance, delivery quality, resource readiness, and operational execution across a portfolio of customer engagements. The successful candidate will combine strong leadership and technical credibility with the ability to lead change, establish scalable delivery practices, and collaborate across Sales, Solution Engineering, Product Management, Customer Success, and Support. Key Responsibilities Team Leadership and Capability Development Lead, coach, and develop a team of Professional Services engineers and consultants responsible for delivering UC, integration, workflow, and CX solutions. Build a high-performing, customer-focused culture grounded in accountability, collaboration, continuous learning, and delivery excellence. Assess current team capabilities and develop a skills roadmap aligned with evolving customer needs, solution strategy, and market demand. Expand the team’s capabilities beyond traditional UC implementation to include application integration, workflow optimization, automation, APIs, customer experience, and business-outcome consulting. Establish individual development plans, technical learning paths, mentoring, and knowledge-sharing practices that strengthen team capability and career growth. Support recruiting, onboarding, succession planning, and workforce development based on sales pipeline, delivery demand, and future skill requirements. Lead the team through organizational and operating-model changes with clear communication, engagement, and…