Manager, Professional Services (Resource Management)

Make Your Mark: BlackLine is seeking an operational leader to manage project staffing and consultant allocation within our Resource Management Center (RMC). In this role, you will lead a team of implementation consultants to optimize billable utilization, align expertise with customer demand, and ensure seamless delivery execution across client engagements. You'll Get To: People Leadership: Lead, mentor, and develop a team of implementation consultants, establishing high standards for operational excellence and request fulfillment. End-to-End Staffing: Direct the full allocation lifecycle from request intake to confirmed booking proactively resolving scheduling bottlenecks and competing priorities. System & Data Governance: Own data integrity in Salesforce Certinia (PSA), overseeing project allocations, bench visibility, skills matrix, and forward looking capacity forecasts. Stakeholder Partnership: Act as the primary liaison for Portfolio Leaders, Implementation Managers and Engagement Managers, ensuring talent alignment with project scope, milestones, and client commitments. Operational Reporting: Monitor, analyze, and present key operational metrics including consultant utilization, supply vs demand trends, and forecast variance. Process Optimization: Continuously refine resource request workflows, tooling, and governance to improve operational velocity, transparency, and stakeholder satisfaction. What You'll Bring: Professional Experience: 5+ years in professional services operations, resource management, or project staffing; 3–5+ years in a direct people management or team lead capacity preferred. Systems Expertise: Hands on proficiency with Salesforce Certinia is required. Industry Knowledge: Understanding of enterprise SaaS delivery models familiarity with BlackLine products or accounting platform/finance workflows is a strong plus. Operational Excellence: Demonstrated ability to resolve complex scheduling conflicts and manage high volume, matrixed staffing demands. Communication & Collaboration: Strong leadership presence, analytical problem solving skills, and the ability to influence cross functional delivery partners. Education: Bachelor’s degree or equivalent practical experience. Thrive at BlackLine Because You Are Joining: A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation! A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives. A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity. BlackLine is an equal…