Manager, Security Platform Engineering

About Us:   Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:  Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact Position Overview Our customers invest in our platform because we deliver the best email security managed service in the industry. The Manager, Security Solution Engineering leads a team of Security Solution Engineers responsible for backend engineering, platform configuration, and administration of our email security managed service offering. This role ensures our engineering team delivers reliable, scalable, and secure solutions that protect customers from evolving email-borne threats. Continuous improvement is central to this position. A working knowledge of current threat actors, email security architectures, and platform administration best practices is essential to guide the team and drive engineering excellence across the service. Location & Time Zone Preference Candidates located in the Pacific or Mountain time zones are preferred , as this role includes leadership responsibilities for team members across the APJ (Asia Pacific & Japan) region and requires regular collaboration across global time zones to support business and team needs. Key Responsibilities Team Leadership & Talent Development Lead, mentor, and coach a team of Security Solution Engineers; serve as a role model for professional growth, technical excellence, and engineering best practices. Responsible for talent development—finding, hiring, developing, and retaining the best engineering talent in email security. Assign MBOs (Management by Objectives) to team members aligned with corporate goals. Provide tactical and strategic guidance to the team daily. Identify and prioritize short-term and long-term engineering goals for the team. Customer Advocacy & Service Delivery Manage and monitor service delivery interactions, serving as an internal advocate for customers of the managed email security service. Respond to customer escalations and proactively escalate technical issues when needed. Monitor service health, SLA adherence, and customer satisfaction; serve as a point of escalation for service issues. Provide remediation plans for custome…