Manager, Services (North America)

See what you can do with Prophix At Prophix, we’re building the platform that helps finance teams stop managing spreadsheets and start driving strategy. Prophix One™ brings planning, reporting, consolidation, and automation together in a single place, and we are expanding its AI capabilities faster than ever. If you want to work on a product that genuinely changes how finance teams operate, and do it alongside people who care about getting it right, this is where you want to be. We’re headquartered in the Greater Toronto Area, with teams and offices across North America, Europe, and Australia. Trusted by more than 3,000 finance teams across 100+ countries, Prophix One™ is built for organizations that want to plan smarter and move faster. As Manager, Professional Services, you'll lead a team of Consultants and Solution Architects delivering Prophix One implementations for finance teams across North America, balancing hands-on coaching with oversight of project timelines, quality, and client outcomes. You'll join the Professional Services organization within Prophix's broader Customer Success function, working closely with Sales and Delivery leadership to keep engagements on track and clients successfully live on the platform. Your team's execution directly shapes retention and expansion (GRR/NRR) for the accounts you support. This is a hybrid role based in the Greater Toronto Area. Requirements What You Will Do Delivery Management & Implementation Health Own end-to-end delivery health across a portfolio of Prophix One CPM/FP&A implementation and migration engagements across North America not just schedule adherence, but whether each engagement is on a trajectory to produce a renewable, referenceable customer. Know when to escalate and when not to: distinguish normal implementation friction from early warning signs of scope creep, stakeholder disengagement, or risk to go-live and raise the right issue to the right person before it becomes a renewal problem. Hold the team accountable to delivery best practices and methodology as the mechanism that prevents the predictable failure modes (unclear success criteria, weak CS handoff, slipping hypercare exit) that lead to mid-term churn. Actively watch for and intervene on churn risk during delivery: disengaged sponsors, missed milestones, shifting business priorities and own the corrective action. Keep stakeholders current through both written and verbal updates: concise, data-forward status to clients and to internal leadership (PS, Sales, CS) that reflects real engagement health. Maintain accurate, current data in delivery and reporting tools so portfolio health, capacity, and forecast are trustworthy at a glance. Reporting hygiene is a delivery responsibility. Surface expansion opportunity uncovered during delivery (new use cases, adjacent pain points, underused modules) and route it to Sales/CS with enough context to act on it. Close the feedback loop on scoping: when delivery…