Manager - Services Sourcing

Freshworks is looking for an experienced and driven Manager, Services Sourcing to lead a team of sourcing category managers within our transforming procurement organization. In this role, you will combine strong leadership skills with hands-on sourcing expertise. You will be responsible for overseeing a team of sourcing experts while also contributing individually to the execution of critical sourcing projects. The ideal candidate is a highly organized individual with a proven track record in procurement, excellent communication skills, and a passion for developing talent. This is a working manager role, so being able to negotiate and execute purchasing deals will be required. Responsibilities: Leadership & Team Management: Supervise and mentor a team of sourcing professionals, providing guidance, support, and performance feedback Foster a collaborative and high-performing team environment, promoting teamwork and knowledge sharing Delegate tasks effectively, monitor progress, and ensure team members meet performance expectations (Individual Contribution Goals and SLAs) Identify training and development needs for team members and facilitate their professional growth Contribute to the recruitment and onboarding of new team members. Understand internal procurement processes to provide guidance to team and stakeholders. Partner and collaborate with stakeholder leadership   Sourcing Execution: Execute sourcing projects using category-level strategies and established processes Support the creation, review, and negotiation of contracts, ensuring favorable terms and conditions Negotiate with suppliers on pricing, service level agreements, and other key commercial and legal terms to maximize savings and achieve defined goals Conduct risk assessments to identify and mitigate potential supplier-related risks Execute competitive bids to identify the best-value suppliers Manage supplier relationships, while measuring supplier actual performance against negotiated SLA’s and quality metrics. Deep understanding of sourcing and supplier management.   Required Skills: Sourcing and Procurement - ability to identify, evaluate, and acquire goods or services from external sources in a cost-effective and efficient manner, involving understanding market trends, supplier performance, supply chain management, negotiation tactics, contracts, and quality assurance Contract Management - ability to efficiently manage contractual agreements with suppliers to maximize performance and minimize risk, involving understanding the terms and conditions of contracts, legal implications, risk management techniques, and managing contract creation, execution, and analysis  Leadership : Demonstrated ability to lead, motivate, and develop a team of procurement professionals Relationship Building - ability to establish and nurture strong connections with stakeholders by understanding interpersonal dynamics, effective communication strategies,…