Manager Technical Service Support

Apply Job Type Full-time Description JOB TITLE: Manager Technical Service Support Competency: Service Support Manager: Director of Service Support HR Responsibility: Technical Service Support (TSS) Business Teams FLSA Status: Exempt Organizational context: Responsible for leading the people, capabilities, and ways of working (Who and How) within North America Technical Service Support Business Teams. The role oversees staffing, performance development, individual growth, career planning, tools, applications, compliance, and process alignment in partnership with Human Resources and appropriate functional leaders. The position serves as a key liaison among Business Teams, Regional Service Specialists, Service Management, and relevant global functions. Summary: The Manager Technical Service Support (TSS Manager) leads the North American TSS Business teams, with responsibility for team performance, capability development, technical service support, and continuous improvement. This position educates, coaches, challenges, and develops team members who support Lely Centers and North American Business Teams. The role collaborates closely with Lely International technical support teams, North America business development functions, and distribution channel partners. As a member of LNA Service Support Management Team, the position contributes to strategic decision making and ensures a high level of satisfaction among Lely Centers and end users. Domestic and international travel of approximately 30-40% is required annually. Essential Duties and Responsibilities. Leadership Responsibilities · Build an engaged, cohesive, and high-performing team by fostering trust, collaboration, inclusion, knowledge sharing, and accountability. · Set clear direction by communicating goals, priorities, expectations, and responsibilities aligned with departmental and organizational objectives. · Lead, coach, and develop team members through regular one-on-ones, quarterly connections, performance discussions, meaningful feedback, and development planning. · Drive results by effectively planning work, managing performance, removing obstacles, and holding self and others accountable for commitments. · Recognize individual and team contributions while addressing performance concerns, employee relations matters, and workplace conflicts promptly, fairly, and constructively. · Foster curiosity, innovation, and continuous improvement by encouraging new ideas, thoughtful challenge, learning, and responsible risk-taking. · Promote open communication and knowledge sharing across teams, functions, and regions. · Champion organizational change and help team members understand, adapt to, and support evolving business needs. · Keep the Director of Service Support informed of team priorities, performance, progress, risks, and resource needs. · Model Lely’s values, culture commitments, and leadership behaviors through daily actions,…