Team Lead, Sales Support

About the Role The Sales Support Team Lead is a key leadership role within Sales Enablement, responsible for leading and developing a team of Sales Support Analysts who provide operational and transactional support to the sales organization. The role combines team management, operational excellence, and hands-on subject matter expertise across complex sales processes, quote configuration, contract administration, and order management. This leader serves as a trusted escalation point and cross-functional partner to Sales, Renewals, Contracts, Billing, and IT. The Team Lead will strengthen team capability, improve business processes, and help create a consistent, scalable experience for internal stakeholders. The role is well suited to a people leader who can balance daily delivery with coaching, continuous improvement, and forward-looking process innovation. What You Will Own Team Leadership & Development Lead, coach, and develop a team of Sales Support Analysts, fostering a culture of accountability, collaboration, learning, and continuous improvement. Conduct regular one-on-one meetings, performance discussions, and career-development coaching. Recruit, onboard, train, and mentor new team members, ensuring operational readiness, knowledge transfer, and consistent standards. Monitor team performance, service levels, workload distribution, and development needs; take timely action to address risks and maintain effective support coverage. Sales Operations Support Own and manage the queue of incoming sales operations requests in Salesforce (SFDC), ensuring accurate prioritization, timely resolution, and a strong stakeholder experience. Serve as the primary escalation point for complex quoting, contract, amendment, site-consolidation, migration-order, and order-management inquiries. Provide expert guidance to Account Executives on quote configuration, pricing, and sales processes within Salesforce and CPQ. Deliver white-glove operational support for strategic and enterprise-level opportunities, ensuring deal accuracy, policy alignment, and operational compliance. Review and validate pricing, configurations, and supporting documentation for complex sales transactions. Process Improvement, AI & Operational Excellence Ensure operational requests are accurately categorized and documented to support meaningful reporting, analytics, and service improvement. Use operational data and trends to identify bottlenecks, recurring issues, and opportunities to improve efficiency, quality, and scalability. Identify and responsibly apply automation, AI-enabled tools, and modern productivity practices to reduce manual effort, improve decision-making, and enhance service delivery. Lead and participate in cross-functional initiatives focused on improving sales processes, systems, controls, and business operations. Develop and maintain process documentation, training materials, playbooks, and best practices that support…