Market Client Service Representative

Overview Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values. Responsibilities This position is unique as it will allow you to travel to the surrounding branches as needed. This gives you the opportunity to work at several different branches, giving you the opportunity to know the personalities at each location. Client Service Representatives (CSR’s) help the banking center retain and deepen client relationships over the lifecycle of the relationship by using sound judgement and care in processing transactions and service requests, demonstrating ownership in resolving customer service issues efficiently and effectively, proactively referring product and service solutions that meet the client’s financial need s, and being knowledgeable about the client’s accounts and business with the bank . Client Service Representatives are responsible for managing the vault, balancing ATMs and cash dispensing machines, and processing night drops. Salary Range The salary range for this position is $17.00/Hr. - $27.50/Hr.. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled. Key Accountabilities Providing Exceptional Client Service Performs a variety of financial transactions with patience, professionalism, and accuracy in accordance with bank policies and procedures while maintaining an acceptable balancing record. Services client inquiries and needs including requests for statement information, balancing inquiries, account charges, address changes, check or debit card orders, and wire transfers. Actively listens to the client to fully understand the needs; willingly responds to questions, offers, and elicits appropriate information to learn about the client’s needs to fulfill transaction and service requests. Engages and warmly welcomes the client; confirms all needs are met before concluding a client…