Marketplace Operations Analyst

About WeBox The Commerce Platform for Workplaces, Delivered. WeBox is an AI-powered workplace commerce platform designed to make workplace food and services simple, personalized, and reliable. Through our marketplace, we provide businesses with Box Meals, Event Catering, Office Pantry solutions, and more — all supported by seamless delivery and end-to-end service. Our platform brings together hundreds of restaurant, catering, grocery, and local partners to offer workplaces greater variety, flexibility, and convenience. By combining AI-driven personalization, customizable options, reliable fulfillment, and cost-efficient service, we are building a better way for companies to serve their teams. Our Mission Deliver Happiness Our Vision Build the world’s #1 workplace commerce platform, powered by AI, with a long-term goal of reaching $1 billion in revenue by 2032. We are growing quickly and looking for people who are excited to build, take ownership, and grow with us. About the Role WeBox is looking for a Marketplace Operations Analyst to help us build and continuously improve our Marketplace. This is a hands-on business operations role. You will look at the Marketplace as a whole — what we sell, how we price it, which partners we work with, whether we are delivering the right quality, and where we can improve. You will work with data, but analysis is only the starting point. We are looking for someone who can turn insights into action and take ownership of problems from discovery through resolution. Responsibilities Marketplace Performance Understand how the Marketplace is performing and identify where we can do better. Analyze sales, orders, customer behavior, product performance, and profitability. Identify trends, issues, and growth opportunities. Understand what customers are looking for across both online and offline offerings. Recommend which products or categories we should add, expand, improve, or remove. Track the impact of changes and continue iterating based on results. Pricing & Product Strategy Help us make better decisions about what we sell and how we price it. Review product costs, selling prices, margins, and market pricing. Recommend pricing adjustments based on customer demand, competitiveness, and profitability. Evaluate new products and categories before launch. Identify opportunities to improve product mix and overall Marketplace margin. Conduct competitive and market research when needed to support business decisions. Partner & Quality Management Help build a partner network that delivers the right products at the right price and quality. Evaluate existing and potential partners based on cost, quality, reliability, and customer experience. Participate in partner discussions and negotiations around pricing, products, and commercial terms. Monitor partner and product quality through customer feedback, complaints, refunds, and operational performance. Identify recurring…