Member Success Representative - German Speaking - Part Time

Dynata is the global leader in online data collection for the market research industry. Our Member Support team agents are responsible for delivering excellent customer service to panelists participating in our market research surveys. The member support team fulfills a vital role in ensuring our members receive high quality answers to their questions and become brand advocates.     The role of a Member Success agent is to create a positive customer support experience and build strong relationships with our members. Team members accomplish this through; problem solving, ensuring timely resolution or escalation of requests, communicating promptly on progress, and handling customers with a consummately professional attitude across a range of support mediums. Our teams goal is to ensure members are being provided with the highest levels of customer service at all times.    ***This is a part-time permanent position for 20 hours per week. Must be fluent in [German] at an expert or native proficiency level***     RESPONSIBILITIES   Follow up with other support staff involved in resolution, to ensure the ticket is conclude in a satisfactory resolution  Achieve or exceed required team KPI goals.  Support team lead/managers with admin tasks as needed  Coordinate escalations and make sure that urgent issues are communicated promptly.  Help ensure the fulfilment of service requirements set for the role    REQUIRED SKILLS & QUALIFICATIONS    Must read, write and speak English at an advanced level  Must read, write and speak/understand [German] fluently (Expert or native proficiency level)  Excellent communication skills, both written and spoken.  Must have at least 2 years of working experience in a customer service role where directly interacting with consumers or similar experience.  The ideal candidate will have a demonstrated history of delivering excellent customer service, with experience in online support via ticketing/emailing systems  Excellent attention to detail.  Proven organizational skills, time management and able to multitask  Ability to work independently.  Proactive, motivated and flexible team player who is keen to work in a stimulating and fast paced work environment. Computer literates with experience with Microsoft office programs, such as Excel, Word and PowerPoint, working on shared documents and willing to learn new programs.  Foster a collaborative work environment by promoting teamwork, mutual respect, and cross-functional cooperation.    Dynata is one of the world’s leading single providers of first-party data contributed by people who opt-in to member-based panels that the company manages and maintains. With a reach that encompasses 60+ million people globally and an extensive library of individual profile attributes collected through surveys, Dynata is the cornerstone for precise, trustworthy quality data. The company has built innovative data services and solutions around this core asset to bring…