Patient Coordinator

Overview Position Summary: The Patient Coordinator plays a critical role in ensuring a positive patient experience by effectively communicating treatment plans, coordinating care, and managing financial arrangements. This role requires excellent interpersonal skills, attention to detail, and the ability to facilitate trust between the patient and the clinical team. Key Responsibilities: Patient Communication & Case Presentation Present comprehensive treatment plans recommended by the dentist to patients. Educate patients on procedures, timelines, and the importance of recommended care. Answer patient questions regarding treatment, insurance, and financial options. Financial Coordination Provide accurate treatment estimates based on insurance verification and fee schedules. Discuss payment plans, third-party financing, and other financial arrangements. Collect co-pays, pre-payments, and schedule future payments as needed. Insurance & Scheduling Verify insurance coverage and benefits prior to treatment presentation. Ensure proper pre-authorizations are obtained when required. Coordinate with front office and clinical team to schedule procedures efficiently. Administrative Support Maintain accurate records of presented and accepted treatment plans. Follow up with patients on unscheduled treatment. Track case acceptance rates and contribute to patient retention efforts. Support front desk team as needed with check-in/check-out processes. Qualifications: High school diploma or equivalent required; associate’s or bachelor’s degree preferred. 2+ years of experience in a dental office setting, with a focus on treatment coordination, patient relations, or insurance billing. Strong knowledge of dental procedures and terminology. Familiarity with dental software (e.g., Dentrix, Eaglesoft, Open Dental). Exceptional communication, sales, and customer service skills. Ability to handle confidential information with discretion. Bilingual skills are a plus. Key Competencies: Patient-focused mindset Professional demeanor and appearance Detail-oriented and organized Ability to multitask and adapt to a fast-paced environment Team-oriented with a proactive attitude Who We Are Smile Programs is the nation's leading in-school dental program founded almost two decades ago by two moms, who happen to also be dentists. The founders saw a tremendous need among underserved school aged children who did not have easy access to dental care and who often suffered from poor oral hygiene, tooth decay, pain and associated medical problems. Knowing that many parents could not take their children to the dentist due to issues including time off from work and transportation challenges, they sought to bring the care to the need. Today, through its dental partners, Smile Programs provides preventative and restorative care to approximately 500,000 children per year. Tooth decay is the most common, and…