Systems Engineer, Manager

Overview We are seeking a Systems Engineer, Manager to lead an application and infrastructure services team responsible for delivering, maintaining, documenting, and continuously improving enterprise services that enable business operations and software engineering teams. This role is focused on reliable delivery of shared technology services such as Microsoft 365, Active Directory, Entra ID, monitoring and observability, patch and vulnerability management, Azure AVD/VDI, certificate lifecycle processes, identity-related services, and other infrastructure service capabilities. The Manager is accountable for service delivery, operational maturity, application services stewardship, vendor coordination, documentation quality, utilization improvement, and stakeholder engagement across assigned enterprise technology services. This role maintains close working connectivity with infrastructure services and architecture teams to ensure service designs, standards, dependencies, and escalations align with enterprise infrastructure architecture. The role also partners with an operations to ensure day-to-day operations, analyst workflows, runbooks, monitoring responses, patching activities, and service requests are executed consistently and effectively. Responsibilities Lead, coach, and develop a team responsible for delivering enterprise infrastructure services, application services stewardship, service documentation, vendor coordination, operational improvement, and customer-focused support outcomes. Manage service delivery and lifecycle coordination for Microsoft 365, Active Directory, Entra ID, monitoring and observability platforms, patching services, Azure AVD/VDI, certificate lifecycle management, and related shared infrastructure services. Own the inventory and stewardship of third-party applications and software tools used by software engineering teams as components of company product solutions, ensuring current documentation, vendor ownership, version status, lifecycle information, support contacts, business owners, technical owners, and escalation paths are maintained. Develop and maintain practical knowledge of where and how assigned third-party applications, engineering tools, and infrastructure services are used within company software products, services, development workflows, integrations, and operational support models. Partner with software engineering, product, architecture, security, procurement, vendor management, service desk, operations, and business teams to align application services, engineering tools, infrastructure services, licensing, renewals, support models, and implementation priorities with business needs. Work with the core infrastructure team and architecture team to define service dependencies, architecture standards, technical handoffs, escalation paths, platform ownership boundaries, operational readiness expectations, and lifecycle plans for shared infrastructure services. Partner with the…