Microsoft 365 Engineer

Responsibilities Microsoft 365 Administration & Operations Administer and optimise Microsoft 365 across the environment(s), including Exchange Online, SharePoint Online, OneDrive and Microsoft Teams. Maintain the health, performance and configuration of environments, monitoring service health and acting on issues proactively. Maintain accurate configuration baselines, documentation and runbooks. Manage change in line with governance and ITIL processes, ensuring changes are well-tested and clearly communicated. Monitor licensing, capacity and adoption, recommending cost and end-user experience improvements where appropriate. Identity & Access Management Manage identity and access using Microsoft Entra ID, including Conditional Access, single sign-on, MFA and privileged access controls. Implement and maintain identity governance aligned to the organisation's security posture and regulatory obligations. Troubleshoot and resolve complex authentication, access and directory synchronisation issues. Ensure identity configurations are consistent, well-documented and aligned to platform standards. Endpoint & Device Management Engineer device management and provisioning with Microsoft Intune and Windows Autopilot at scale. Build and maintain compliance, configuration and application deployment policies across managed devices. Support and improve the end-user device experience, reducing friction and manual effort wherever possible. Resolve complex endpoint issues escalated from the service desk across Windows and, where applicable, macOS and mobile. Security & Compliance Implement and monitor security controls using Microsoft Defender, Conditional Access and Microsoft Secure Score. Configure and maintain compliance capability in Microsoft Purview, including data loss prevention, retention and sensitivity labels. Align modern workplace configurations to relevant regulatory obligations (e.g. APRA CPS 234/230, ISO 27001, Essential Eight — adjust to your industry context). Identify and remediate security and configuration risks. Contribute to incident response and post-incident improvement for modern workplace security events. Project Delivery & Stakeholder Engagement Deliver Microsoft 365 projects — migrations, service rollouts, tenant configuration and modern workplace transformations. Scope and plan work with stakeholders, communicating clearly and managing expectations throughout delivery. Act as a trusted technical advisor, translating business needs into practical, well-governed modern workplace solutions. Manage competing priorities and context-switch effectively across environments/projects. Document and hand over delivered work so it can be supported consistently by the wider team. Build strong working relationships with IT and business stakeholders. Automation & Continuous Improvement Build automation and reduce manual effort using PowerShell, Microsoft Graph and the Power Platform. Identify…