Mid-Level Software Engineer (Full-Stack) - Client Enablement

Mid-Level Software Engineer (Full-Stack) – Client Enablement Location: Falls Church, VA (must be on-site in office, with partial telework flexibility) Full-Time | Permanent Salary Range: $65,000.00 ~ $110,000.00 Are you a fast learner who thrives in a collaborative environment and loves helping others with technology? We're seeking a Mid-Level Software Engineer (Full-Stack) for Client Enablement who’s not only tech-savvy but also passionate about providing exceptional customer support and working with various tools—including low-code/no-code platforms. If you're ready to grow your career while supporting mission-critical systems, solving problems, and making a real impact, we would love for you to apply! What You’ll Do: Ensure smooth and efficient operation of software systems across multiple platforms and environments. Deliver outstanding technical and customer support, engaging clients with empathy, clear communication, and a solution-focused mindset. Proactively collaborate with a supportive and dynamic technical team to troubleshoot, optimize, and maintain mission-critical applications. Leverage low-code/no-code tools to streamline workflows, automate processes, and enhance system capabilities with agility and minimal custom development. Install, configure, and maintain software systems and components across diverse user environments to meet performance and usability standards. Monitor system performance proactively, addressing potential issues before they impact users or operations. Manage user accounts and permissions with a strong focus on security, efficiency, and user experience. Create and maintain detailed technical documentation, and actively contribute to a growing internal knowledge base. Log, track, and resolve support tickets in a timely, transparent, and customer-centric manner. Embrace a culture of continuous improvement—sharing ideas, supporting teammates, and contributing to a positive, inclusive work environment that values innovation and collaboration. Essential Qualifications: Bachelor’s degree in computer science, Software Engineering, or a related technical discipline. Minimum 5+ years and up to 20 years of professional experience in software development, technical support, or system administration in a production or enterprise environment. Strong foundation in full-stack development, including experience with at least one back-end language (e.g., Java, C++) and one front-end framework/library (e.g., Angular, React, JSP). Familiarity with web technologies and protocols (HTML, CSS, JavaScript, REST APIs). Proficiency in writing and troubleshooting SQL queries; understanding of relational databases (e.g., MSSQL, Oracle). Hands-on experience with software configuration, deployment, or maintenance in hybrid cloud/on-prem environments. Experience using issue tracking systems (e.g., Jira, ServiceNow, Zendesk) and managing support workflows. Working knowledge of version control tools such…