MIP Associate Support Analyst

Job Description Provide MIP Accounting application support to clerks, auditors, staff accountants, CFOs, payroll and HR staff. This position requires a solid understanding of general ledger accounting fundamentals. DUTIES & RESPONSIBILITIES:    Provide timely responses to customer service inquiries via product ticket system   Work with customers to identify and replicate errors and defects through a variety of communication means to ensure resolution (phone/web/chat)  Collaborate with team members to provide resolutions to customer inquiries   Provide customer feedback to support management through regular team meetings to ensure management keeps a pulse on customer needs and attitudes for decision making purposes   Identify recurring service requests found in your support specialty and offer knowledge base articles or other solutions to reduce ticket volume via deflection or overall elimination of the issue   Provide excellent customer service through a friendly yet empathetic tone, proactive and timely responses to maintain high customer satisfaction scores   Answer product related how to questions for new and existing customers on the product you support through phone calls, web cases and chat as well as support the utilization of knowledge base available through the platform to ensure customer success in using the software  Able to interpret what an Accountant, CFO or Accounting Clerk is conveying and apply a consultative approach to address accounting application questions or issues  Understanding or aptitude to learn how accounting transactions flow into financial reports such as a balance sheet and/or statement of revenue and expenditures and identify report and/or transaction issues to assist with corrections.   Other duties as assigned. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:       Experience:    High school diploma or its equivalent  2-year degree in Accounting or 2 years Accounting work experience preferred  1-2 years of customer service experience required  Experience using MIP Accounting  Computer/Technical:     Basic knowledge of Office 365 - Microsoft Word, Excel, PowerPoint, Outlook   Demonstrate ability to learn and understand basic office software applications   Comfortable with technology  Ability to use problem solving skills to interpret basic application errors and assist with a solution  Other Skills:     Strong organizational skills  Excellent verbal and written communication skills   **voice and chat   Telephone skills/etiquette; call screening   Ability to prioritize work and handle multiple tasks   Excellent time management skills   Attention to detail   Ability to learn new technologies    #LI-MH1 #momentivesoftware About Us Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date.…