Mobile Device Administrator I (MDA1) / Technicians

Summary of Position: The Mobile Device Administrator I will maintain intermediate knowledge of mobile device technologies in use and acts as an escalation point for support and implementation teams. This position is responsible for updating existing mobile device policies and creating new policies to meet the organization’s mobility strategy. Areas of responsibility include updating existing policies, documenting and maintaining repeatable and reusable standard operating procedures and practices, and deploying software updates. Also, supporting pre-sales Architects as needed to onboard customer technologies. Essential Functions: Review and update existing mobile device management policies Coordinates plans and executes activities related to platform maintenance, disaster recovery, and software release management Performs capacity and stability monitoring Assists with application health and server metrics collection and reporting Work with customers to help them integrate Mobile Device Management (MDM) platforms into their existing environment Operate, maintain, and provide consultation for a wide variety of IOS, Android and other mobile devices Help in establishing operational processes for delivering world-class MDM support Operate, maintain, and provide customer support and consultation for a wide variety of MDM related issues Maintain design, representation of the logical layout of services, representation of network communication Services, and Service Communications Information documentation for an MDM solution Follow and continually improve processes for the deployment, configuration, automating, and management of mobile computers, printers, ERP clients, and related technology. Assisting in customer deployments Analyze and develop innovative resolutions for complex problems involving availability and/or performance at the system level Understanding mobile technology and alignment with customer requirements which includes Mobility, Cellular carriers, Wi-Fi infrastructure, environmental, store access/updating, and Enterprise Directory integration Coordinate the implementation of solutions and issue resolutions between SEM and Config Teams Support escalations from Service Desk queues Create and implement Configuration change requests and associated documentation Competencies: Ensures Accountability Tech Savvy Communicates Effectively Values Differences Customer Focus Resourcefulness Drives Results Plans and Prioritizes Decision Quality Self-Development Work Environment: This position is based in a professional office setting and regularly utilizes workplace technology, including computers, smartphones, multifunction printers, cloud-based filing systems, and collaboration tools. Physical Demands : This role requires physical capabilities that support the successful execution of key responsibilities. The employee regularly engages in verbal and written communication with colleagues…