Mortgage Network Compliance Supervisor

Mortgage Network Compliance Supervisor (Remote) We are seeking a Mortgage Supervisor with a strong knowledge of, and experience of, supporting brokers to achieve CAS, & maintaining CAS, along with file reviewing process & regulations to join our growing team in the UK. The successful candidate will play a crucial role in overseeing and maintaining competence with regulatory requirements governing mortgage lending activities. With a focus on integrity and attention to detail, this individual will safeguard the interests of our clients and uphold the reputation of our organisation. This role is a full time, permanent position working remotely from home. Key Responsibilities Working with the Compliance Manager to: Support an adviser to achieve Competent Adviser Status Support the advisers to maintain Competent Adviser Status Training and Education - get involved with the Induction training of both mortgage & equity release advisers Increase awareness & compliance regulations of Equity Release Quality Assurance and Monitoring - complete business standards reviews and observations Complete reviews of mortgage, insurance and equity release cases, provide feedback on risks, shortfalls or potential fraud for adviser action Undertake 121 meetings ensuring all KPIs are being met by the adviser Deal with adviser queries by phone/email Monitor AR CPD records and provide feedback Review sales promotions and documentation and provide feedback/guidance as required Point of contact for customer complaints Identify potential process/systems/documents improvements Our ideal candidate: Knowledge of FCA regulatory requirements Experience of supervising a team of mortgage advisers Knowledge and experience of mortgage/protection/equity release file reviewing process and requirements CeMAP (essential) CeRER (desirable) Coaching and mentoring skills Able to handle difficult conversations Experience of handling customer complaints Planning and organisation skills Coaching and monitoring skills