Network Engineer - Ethernet & Optical

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Why we need this role Join a team of highly skilled and passionate customer support engineers, taking full responsibility for resolving customer faults and technical challenges related to Colt’s Ethernet & Optical products and services. This role includes end-to-end ownership, task coordination, and managing relationships with network partners and internal teams to ensure a seamless customer experience. What you will do Proactively monitor, troubleshoot, diagnose and resolve faults across a pan European Ethernet and Optical Infrastructure and a range of Transmission services according to product SLAs, up to 3rd Level Support. Participate in a 24/7 shift pattern . Have full knowledge of customers bespoke networks and services. Providing a professional interface to customers, acting as a Single Point of Contact for all their issues. Build and maintain working relationships with key interconnect partners and vendors. Manage and coordinate tasks assigned to other teams, such as Field Maintenance or Technical Assistance Centre. Maintain a clear and accurate record of events throughout a fault duration utilizing Colt’s Remedy based Fault Management System and provide regular updates as and when required. Resolve or escalate faults as appropriate, according to product SLAs. Identify, Plan and Implement solutions for re-occurring Problems on IP and Ethernet Networks. Technical report generation for customer RFO/RCA requests. Technically manage software upgrades in co-ordination with vendor and Colt teams involved. What we're looking for We’re seeking a highly skilled and proactive Network Engineer with expertise in Layer 1, 2, and 3 services and technologies . The ideal candidate will have a strong technical background, excellent problem-solving, and a passion for delivering exceptional customer support. Good understanding and proven troubleshooting experience in some of the following: MSP, PCM, Ethernet, WDM, DWDM, TDM, ADM, DCS, DXC. A logical approach to fault finding and troubleshooting. Excellent customer facing skills, dealing with specialist requests regarding Overall Solutions and not limited to a single Technology. Proven working experience with some of the following vendors and their associated transmission equipment and management systems: Lucent, Nokia, NSN, Siemens, Overture, Adva, Infinera, Aspen, Netcool, Smarts, Ciena, Accedian, Cisco, Juniper. Understanding the provisioning and maintaining of Ethernet and Optical services across Backbone Networks. Excellent knowledge of LAN (Ethernet) based products. Experience of one or more of the following Network Management and Support systems: Netcool, SMARTS, InfoVista, TACACS, Vendor Specific Element Managers. Experience in…