Office Services Associate

Office Services Associate San Francisco, CA (onsite), Support multiple customer locations in downtown San Francisco and a location in San Rafael. 2+Month (Temp to Hire) Work primarily Monday through Friday, generally 8:00 AM–5:00 PM, with flexibility for locations that may open as early as 6:00 AM, close at 7:00 PM or later, or operate on weekends.   Support daily operations, implementations, expansions, and administration of Managed Services Accounts across an assigned operational area. Provide customer support at multiple external customer/client facilities and support various locations as needed for vacations, absences, training, implementations, and other business needs. Support services including mail, shipping and receiving, copy/production center, reception, hospitality, and conference room setups. Work independently or with team members while adapting to different customer environments, including law firms, retail corporate offices, warehouses, and other locations. Responsibilities Support daily operations and all contracted services at customer accounts within the assigned geographical area. Assist management with process improvement, procedural testing, validation, and field compliance with operational best practices. Support Field Implementation Managers with new customer account implementations and service expansions. Assist with onboarding new team members and cross-training peers. Assist with developing, maintaining, and sharing Site Procedure Guides and best practices. Routinely inspect Site Procedure Guides for accuracy and compliance. Maintain knowledge of all contracted services within assigned customer accounts. Perform daily visual inspections of site services and safety compliance. Provide feedback through survey tools or other methods to improve the customer experience. Cover onsite resources during absences or vacations, including site management when required. Provide and support all aspects of services while traveling between various customer accounts. Create and maintain a customer-focused environment. Support customer satisfaction by engaging with end users and collecting feedback. Escalate customer issues to management and support resolution through completion. Communicate effectively and respond quickly to customer and end-user communications. Collect data and support the completion of Monthly Operations Reviews. Maintain accurate and timely monthly expense submissions according to proper coding requirements. May be required to move between locations during the same day based on business needs. May be rerouted to a different location before the start of a shift. Perform other duties as assigned. Requirements High school diploma plus 12 months of related work experience; post-high school education encouraged and preferred. Customer service experience with strong oral communication and problem-solving skills. Ability to work independently or as part…