Office Support Coordinator

POSITION: Office Support Coordinator Location: Frisco, Texas Type: Full-time Position Summary The Office Support Coordinator is responsible for helping keep the office running smoothly by providing exceptional administrative, operational, and customer service support. As the first point of contact for agents, clients, and guests, this position creates a welcoming and professional experience while supporting the Sales Manager in recruiting, agent retention, training, office communications, marketing, events, and day-to-day office operations. This position serves as a trusted partner to the Sales Manager by exercising sound judgment, maintaining confidentiality, and helping create a positive, solution-oriented office environment. Through strong organizational skills, professionalism, and a commitment to service, the Office Support Coordinator plays an essential role in ensuring an organized, engaging, and productive office that reflects CENTURY 21 Judge Fite Company's commitment to delivering extraordinary real estate experiences. Front Office & Customer Service Serve as the first point of contact for agents, clients, vendors, and visitors. Answer, screen, and direct incoming phone calls professionally and efficiently. Greet guests with a friendly, welcoming attitude. Provide information regarding office locations, listings, company services, and general real estate questions. Relay messages accurately and promptly. Assist with scheduling appointments and reserving office resources. Maintain office phone lists, directories, and contact information. Recruiting & Agent Retention Maintain and update the recruiting pipeline, including candidate contact information, follow-up schedules, activity tracking, and notes. Coordinate recruiting events, office tours, and candidate visits. Coordinate all onboarding activities for newly affiliated agents, ensuring a smooth and welcoming experience. Prepare welcome packets, name badges, desk setup, technology requests, and onboarding materials. Maintain agent rosters, office contact lists, and recruiting records. Coordinate birthday, anniversary, and milestone recognition for agents. Track agent production, event participation, recruiting activity, and retention metrics. Support the Sales Manager in fostering an engaging office culture that promotes agent success and retention. Training & Professional Development Coordinate office training sessions, workshops, meetings, and coaching events. Schedule presenters, meeting rooms, and technology resources. Prepare sign-in sheets, handouts, presentation materials, and training packets. Set up and test Microsoft Teams, Zoom, projectors, microphones, and presentation equipment before each training session. Maintain the office training calendar. Organize and maintain the office training library and resource center. Assist and train agents with the adoption of…