Officer, Virtual Relationship Manager, Consumer Banking Group

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you. Job Purpose - DBS India Consumer Banking Group including digibank (Retail Banking) and Treasures (Wealth Segment) serves over 2.6 million customers worldwide with a complete range of banking and wealth management services. - It is a business that focuses on quality customer acquisition through multiple acquisition channels, customer-centric value propositions and innovative and efficient distribution channels. - DBS has been at the forefront of adapting and incorporating rapid changes in technology to understand and serve customer needs better. Virtual Relationship Managers are a step in that direction. - Thus Treasures Virtual Relationship Manager is a key role within the Consumer Banking Group Business that is responsible for engaging with clients across the geographies in India and Globally, greatly enhancing the client experience through the effective use of technology. - A high level of customer-centricity, interpersonal relationships complemented by “multi-channel” approach to relationship management via online and digi app are critical to succeed in this role. Key Accountabilities - Acquire clients through e-boarding of the provided leads and nurture the relationship for AUM build up in a steady manner. - Establish the Virtual Relationship Channel as a major revenue contributor through effective engagement with clients via multiple communication channels - Ensure right balance of the product mix and balance NTB (New to Bank NR customers) with increased penetration of existing customers to deepen the wallet share. - Drive and deliver a radical improvement in customer satisfaction scores through timely engagement and redressal of client enquiries. - Ensure highest levels of customer satisfaction. Interact with new customers to detail & explain all features & functions of products & assist in on boarding of new clients. - Empower DBS IN clients embrace the value delivery channels to improve transaction efficiency and effectiveness Job Duties & Responsibilities - Quality engagement with Emerging Affluent and Treasures clients to retain and developing sustainable relationships - Ensure effective and efficient on-boarding, client coverage and client economics. - Coordinate and drive timely investment and insurance portfolio reviews partnering with Investment / Insurance / Wealth specialists in Cluster locations. - Establish relationships with the client’s basis opportunities identified by key…