Onsite IT Support Engineer

POSITION SNAPSHOT Role: Onsite IT Support Engineer Location: London Contract: Permanent WHY US AND WHY THIS ROLE Seize the opportunity to be part of a unique business with an exciting vision for the future - where we dare to be bold, discover what’s possible, and do incredible. Dare. Discover. Do. At PZ Cussons, we offer five big reasons that people join and stay: Futureproof Our Brands, Create Your Own Impact, Accelerate Your Craft, Flexibility to Perform, And Collaborate with Intent. As an Onsite IT Support Engineer, you'll help create the technology experience that keeps our people connected, productive and performing at their best. From supporting colleagues across our offices and manufacturing sites to helping deliver new digital tools and improvements, you'll play an important role in making technology simple, secure and effective. This is more than troubleshooting technical issues. You'll help shape service improvements, support business-critical events, and contribute to projects that strengthen our digital workplace. If you enjoy solving problems, building relationships and making a visible difference every day, this role offers plenty of opportunity to do exactly that. This is a role with real influence. You'll balance day-to-day support with continuous improvement, working closely with colleagues, technology partners and stakeholders across the business to deliver an exceptional technology experience. WHAT YOU’LL BE DOING Keeping our colleagues productive by delivering responsive, high-quality support across hardware, software, Microsoft 365, business applications and workplace technology. Taking ownership of technical issues from diagnosis through to resolution, ensuring minimal disruption and a great user experience. Helping technology run smoothly across our UK locations, including meeting rooms, collaboration tools, mobile devices and workplace infrastructure. Supporting digital transformation by contributing to Microsoft 365, Copilot and wider technology projects, rollouts and adoption initiatives. Identifying opportunities to improve services, solve recurring issues and enhance the overall digital employee experience. Building strong relationships across the business, providing guidance, training and technical support for key meetings, events and workplace activities. WHAT YOU’LL BRING Experience in an IT Support Engineer or similar technical support role, ideally within a multi-site corporate, manufacturing or FMCG environment. Strong troubleshooting skills across Windows devices, hardware, software, Microsoft 365 and workplace technologies. A good understanding of IT Service Management principles and experience working with incident, request and change management processes. Confidence supporting collaboration tools, Microsoft Teams environments, meeting room technology and connectivity solutions. Excellent communication and stakeholder management skills, with the ability to explain…