Operation Specialist

Job Purpose The Operations Specialist will support large-scale manpower outsourcing operations by coordinating with multiple departments, visiting operational sites and understanding workforce requirements. The role will ensure effective manpower deployment, accurate attendance and payroll inputs, WPS compliance, operational reporting and timely resolution of employee and client-related concerns. The ideal candidate must have strong knowledge of manpower outsourcing operations, WPS processes, advanced Microsoft Excel and macros, and experience supporting a large workforce across multiple sites. Key Responsibilities Visit different departments, projects and operational sites to meet stakeholders and understand their manpower and service requirements. Coordinate Operations, HR, Recruitment, Payroll, Finance, Procurement, Transportation, Accommodation and other support departments. Collect, analyse and consolidate manpower requirements from different projects and departments. Coordinate employee deployment, mobilisation, transfer, replacement, demobilisation and allocation across sites. Support large-scale workforce operations involving multiple projects, locations and employee categories. Maintain accurate employee, project, deployment, attendance and operational records. Review attendance, overtime, leave, absenteeism, deductions and payroll inputs before monthly processing. Coordinate WPS salary processing and ensure employee data and salary information are submitted accurately and on time. Investigate salary discrepancies and coordinate with Payroll, HR and Operations for timely resolution. Monitor outsourced manpower contracts, service requirements, headcount and workforce utilisation. Coordinate with outsourcing partners, manpower suppliers and subcontractors regarding deployment, documentation and employee concerns. Track employee visa, labour-card, Emirates ID, medical, insurance and contract status in coordination with HR and government-relations teams. Prepare daily, weekly and monthly operational reports for management. Use advanced Excel functions and macros to automate reports, validate data and improve operational efficiency. Develop trackers, dashboards and management reports covering headcount, attendance, overtime, vacancies, mobilisation and workforce productivity. Identify operational gaps, process delays and data discrepancies and recommend corrective actions. Ensure client requirements, SLAs, KPIs and contractual obligations are properly understood and communicated to the relevant teams. Maintain regular communication with project managers, supervisors, department heads and employees. Attend operational meetings, record action points and follow up until closure. Handle employee concerns professionally and escalate critical matters to management. Support audits by maintaining accurate records, supporting documents and operational evidence. Assist management with workforce…