Operational Change Analyst (Maternity Cover Contract)

We are looking for an interim Operational Change Analyst to join Cifas on a maternity cover contract. This is an exciting opportunity for an analytical and proactive professional to use data-driven insight to support better member and consumer engagement, inform decision-making, and drive operational improvement across the organisation. In this role, you will analyse complex data, identify opportunities to improve data quality, systems and processes, and provide clear, evidence-based recommendations that support business performance. You will also play a key role in delivering change initiatives and projects, working collaboratively with stakeholders to implement sustainable improvements and translate insight into action. If you enjoy solving business challenges through data, influencing decision-making and supporting meaningful organisational change, this is an excellent opportunity to make a visible impact. Working alongside industry specialists, the successful candidate will be responsible for: Leading the development of operational reporting, dashboards and KPIs, delivering high-quality insight to support business decision-making. Analysing data across multiple systems, identifying trends, anomalies and changes in activity, and communicating meaningful findings to a range of stakeholders. Supporting operational teams by resolving member and consumer data queries and delivering clear, data-driven recommendations and solutions. Driving continuous improvement by identifying opportunities to enhance data quality, systems and processes, taking ownership of related initiatives and improvements. Acting as a Business Analyst for operational change activities, including process governance, process mapping, business, systems and data analysis. Collaborating across Cifas to provide subject matter expertise on projects and change initiatives, promote a consistent approach to reporting, and represent the organisation at external meetings and industry events. To be successful in this role, you will have: A degree level education or equivalent qualification or relevant experience. Strong analytical and problem-solving skills, with the ability to interrogate data, statistics and business requirements to identify insights and opportunities. Experience using SQL, Microsoft Fabric, Power BI and advanced Excel to extract, analyse and present data effectively. The ability to translate complex information into clear, meaningful insights for both technical and non-technical audiences. Experience of driving process, system and data improvements, with knowledge of process mapping, business analysis and systems analysis desirable. Excellent organisational skills, with the ability to manage multiple priorities, work independently and deliver high-quality outputs to tight deadlines. Strong stakeholder management and communication skills, with the ability to build relationships, influence, challenge constructively and communicate…