Operational Lead – Quality Assurance

The Operational Lead – Quality Assurance is responsible for defining, implementing, and enforcing quality standards across all site deployments in Kenya. The role ensures that installations meet required technical, safety, and acceptance standards, with a strong focus on auditability, compliance, and right-first-time delivery across fibre, power, poles, and CCTV infrastructure. Key Responsibilities QA Standards & Checklists Define, implement, and maintain installation QA checklists per asset type, including: Overview cameras PTZ cameras ANPR cameras Establish clear commissioning, testing, and acceptance criteria, including mandatory evidence requirements. Enforce a strict no evidence, no acceptance quality control principle across all deployments. Continuously review and improve QA standards based on field feedback, defects, and audit findings. Site Quality Inspections Conduct field-based quality inspections and audits across active and completed sites. Assess installations against defined build standards and safety requirements aligned to applicable regulatory bodies. Validate key installation components, including: Workmanship quality Mounting and structural integrity Earthing and grounding Labelling and asset identification Weatherproofing and environmental protection Camera positioning and alignment Verify test results and supporting evidence, including: Power and electrical compliance Network link performance Image quality and system functionality Acceptance & Rework Control Review and approve or reject site handover packages for activation readiness. Log and categorise defects by type, severity, and root cause. Track rework cycles, including turnaround time and closure rates. Monitor and report on contractor quality performance, identifying trends and enforcing corrective actions. Audit & Compliance Pack Management Maintain a comprehensive QA audit trail to support acceptance and dispute resolution. Prepare and consolidate acceptance summaries by: Cluster / region Contractor / vendor Support internal and external audits, including independent verification and inspections. Ensure all QA documentation is complete, accurate, and readily accessible for governance and compliance purposes. Compliance & Governance Ensure compliance with applicable Kenyan legislation and standards including but not limited to: Employment Act 2007 Occupational Health & Safety requirements Telecommunications and infrastructure regulations Ensure adherence to internal quality management systems, governance frameworks, and contractual obligations. Key Performance Indicators (KPIs) First-time acceptance rate (QA pass rate) Rework frequency and cycle time Defect density and root cause trends Audit compliance and documentation completeness Contractor quality performance scores Reduction in repeat defects and quality issues Qualifications & Experience Diploma or Bachelor's degree in Engineering, Telecommunications,…