Operations Administrator

Salary: £28,080 – £30,160 FTE salary, £13.50-14.50 per hour Role type: Full Time (40 hours) Location: Office Based Role, Helston Cornwall Reporting to: Operations Manager About GreenGen GreenGenUK is an award-winning, fast-growing renewable energy installer. Opening in 2011, we’ve helped thousands of customers throughout the Southwest reduce their carbon footprint and save money on their energy bills. Through our team of over 50 dedicated professionals, we offer impartial advice, bespoke renewable installations, and a complete design and installation package. Our team specialises in everything from solar panel arrays to heat pump systems. Whatever our customers need, our team can help. As we continue to grow, we are searching for passionate, committed individuals to join us in our mission to help our customers and drive the UK’s transition to renewable heating and power. In January 2025, we joined forces with Hometree, further expanding our reach and impact in the renewable energy sector. The Role We are seeking a highly organised, resilient, and proactive Operations Administrative Assistant to work closely with our Operations team and Project Managers. This is a hands-on, fast-paced role supporting a very busy schedule! From managing a high volume of customer contact and preparing project documentation to ensuring our installation teams and Project Managers have the daily support they need, this role is critical to our success. This position suits someone who thrives on structure, enjoys customer interaction, and takes pride in being a dependable point of support in a bustling office environment. Responsibilities Operations & Project Support: Provide direct administrative support to the Operations Manager, Deputy Operations Manager, and our Project Managers to ensure seamless heat pump and solar installs. Customer Communication: Act as a primary point of contact for a high volume of customer interactions. You will answer telephone calls, manage expectations, confirm details for our 30 weekly new installs, and field inquiries from our 4,000+ existing customers. Documentation Preparation: Prepare and issue critical job-related documentation quickly and accurately (e.g., installation packs, assumption/exclusion sheets, handover forms). Project Tracking: Track progress for multiple concurrent projects and meticulously update records in our CRM Software (Job Logic & Monday.com ) . Diary & Scheduling: Assist with schedule management, coordinating daily priorities for project managers and active installation teams. Reporting: Collate information for weekly operations meetings and internal reporting. Staff & Logistics Coordination: Help coordinate staff training, vehicle servicing schedules, and stock collection planning where needed. Digital Filing: Manage and organise digital filing, ensuring all active and historical job folders are complete and compliant. What We’re Looking For Relevant Experience:…