Operations Administrator, Philippines

Position: Operations Administrator Location: Remote (Philippines) Job Type: Full-time Work Schedule: 9:00 AM- 5:00 PM (PST) Base Salary: PHP 35,000 - PHP 50,000 per month Role Overview: We are looking for an Operations Administrator to support the day-to-day operations of our proxy and infrastructure businesses. In this role, you will assist customers, coordinate operational tasks, support billing and account-related requests, and help ensure that internal processes run smoothly. Key Responsibilities: Customer Support & Account Management Provide support through phone, live chat, email, tickets, and other communication channels. Assist customers with account-related questions, billing concerns, subscription changes, proxy services, and basic troubleshooting. Follow up with customers to ensure requests and issues are resolved promptly and professionally. Operations & Administrative Support Support day-to-day operations for the proxy and infrastructure business, including account updates, service requests, customer onboarding, cancellations, and renewals. Coordinate operational tasks and ensure requests are completed accurately and on time. Track and update work using internal tools such as ClickUp, Slack, spreadsheets, dashboards, and ticketing systems. Billing & Vendor Coordination Assist with billing-related activities, including payment verification, invoices, refunds, subscription adjustments, and renewals. Support supplier research, vendor communication, partner outreach, and service follow-ups as needed. Documentation & Process Improvement Maintain accurate records, reports, SOPs, templates, and operational documentation. Identify recurring issues, process gaps, and opportunities for improvement, and share recommendations with the team. Complete assigned administrative and operational tasks with strong attention to detail and follow-through. Requirements: 2+ years of experience in customer support, operations, administration, account management, or a related role. Excellent written and verbal English communication skills. Strong organizational, multitasking, and time-management abilities. Comfortable communicating with customers via phone, email, chat, and ticketing systems. Experience using productivity tools such as Google Workspace, Slack, spreadsheets, and task management software. Strong attention to detail and ability to work independently in a remote environment. Benefits & Perks: Fully Remote Work – Work from anywhere with a reliable internet connection Healthcare Coverage – We provide health benefits for you and your family's well-being Leave Days, Vacation Time, and Paid Holidays – Recharge and take the time you need Equipment Funds – Get support to set up or upgrade your home office Profit Sharing – Monthly and annual bonuses tied to company performance Long-Term Employment – We value team members who grow with us Collaborative Team Culture – Work with a supportive…