Operations Analyst

This job is located at 9014 N. 23rd Ave., Suite 13, Phoenix, AZ 85021 PLS ® : People. Location. Service Why PLS? Because You Deserve Better!® PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents. Position Overview : The Operations Analyst will partner with the PLS stores to ensure field employees are educated, aware and in compliance with internal policies and procedures as well as local, state, and federal regulations. This position will partner with various departments within PLS including but not limited to Compliance, AML Compliance, Human Resources, and Training to advance compliance and field initiatives, and promote learning tools and material on a regular basis. Job Responsibilities : Conduct monthly store operational assessments in accordance with Operational Analyst examining procedures Compile and send reports to District Managers (DMs) and Store Managers (SMs) Partner with Compliance (including Compliance Field Monitors) to identify and improve store practices Partner with AML Compliance to identify and improve store practices regarding AML and OFAC Partner with Training to ensure all employees are compliant and timely with training requirements, including training required by external partners Assist in coordinating reviews or audits and report results to appropriate internal partners Monitor and ensure user credentials for all products and services are only for active employees Oversight and assistance in the shredding and the storage of old documents based on local, state, and federal requirements and in accordance with PLS policy Assist Compliance Department (either Compliance or AML) in obtaining documents and information in connection with regulatory exams, consumer complaints, suspicious activity investigations or as otherwise requested Visit store locations to provide coaching, additional assistance and answer appropriate questions Liaison with internal partners to obtain information pursuant to questions from the stores, DMs and DOs regarding compliance issues or audit results Job Requirements : 3-5 years of experience Experience with audit/testing, banking, compliance, or a similar function with a…