Operations Analytics Engineer

Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. About the Role We’re looking for an Operations Analytics Engineer to join our data & operations team. In this hybrid role, you’ll monitor the health of our top revenue products through data: identifying anomalies in performance, surfacing issues across data pipelines or operations, and helping ensure that what we deliver to customers is both accurate and actionable. This is not just a technical data quality role. You’ll work across systems and teams to proactively detect drops, gaps, or unexpected patterns in revenue and product performance and help determine whether they stem from technical failures, operational gaps, or real-world customer behavior. Your work will guide fast triage, help us prioritize fixes, and improve the trust stakeholders have in our platform. What you’ll do Monitor core KPIs across customers, segments, and systems to identify unexpected drops, spikes, or anomalies Investigate the root cause of business performance issues, whether due to data issues, operational breakdowns, or product changes Build and maintain dashboards, alerts, and monitors to detect early signs of degradation in revenue recapture outcomes Partner with Engineering to debug technical issues; with Operations to flag workflow breakdowns; and with Product to validate system behavior Maintain and evolve business health checks that serve as our early-warning system Create documentation and playbooks to improve response times and support proactive quality practices across the organization What we’re looking for Strong analytical skills and experience working with business KPIs and operational metrics Proficiency in SQL and experience with dashboarding/BI tools (e.g., Looker, Tableau, Mode) A cross-functional mindset: you’re comfortable working with data engineers, product managers, and ops specialists alike Strong sense of ownership and bias for action: you don’t just surface issues, you help solve them Bonus: experience with data quality monitoring tools or operational alerting systems Why join us Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030. Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. Collaborative environment: You will receive support and…