Operations Associate

OVERVIEW Starting wage is based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience. Construction Resources offers additional competitive and non-financial benefits. The Operations Associate is a professional and friendly individual responsible for providing excellent customer service to visitors, clients, and employees while managing administrative tasks efficiently. Classification Fulltime, Non-Exempt, Hourly Essential Duties & Responsibilities Handles incoming, outgoing, and internal calls a professional and friendly manner, directing calls to the appropriate staff or department. Provides routine telephone information (e.g., hours of operation, address, directions) and directs non-routine or difficult inquiries to the designated staff member. Takes and relays detailed messages or transfers calls to voicemail when the appropriate staff member is unavailable. Greets and assists customers and visitors, determines the purpose of their visit, and directs them to the appropriate staff member. Maintains the visitor log and ensures visitors feel welcome. Enters and maintains accurate information in internal database systems. Tracks incoming mail, packages, and samples, sorting them by location, department, etc. Issues labels for outgoing mail, ensures proper preparation of packages. Maintains the showroom in an orderly fashion and reports any maintenance issues to appropriate Area Manager. Processes express/overnight deliveries, and special delivery service requests, and maintains appropriate receipts. Coordinates and verifies all delivery schedules. Provides clerical support as needed. Follows the standard operating procedures for assigned area. Handles orders for office supplies and ensures inventory is properly stocked. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Minimum Qualifications 1–3 years of experience in a receptionist, administrative, general office, or customer service role. High school diploma, GED, or equivalent required. Excellent verbal and written communication skills. Bilingual (English/Spanish) preferred. Ability to maintain a courteous, professional, and patient demeanor when interacting with visitors, customers, and colleagues both in person and over the phone. Proficiency with basic office equipment and the ability to use a personal computer and word processing software. Strong organizational and time management skills with the ability to manage multiple tasks effectively. Detail-oriented with strong accuracy and follow-through. Ability to work effectively both independently and as part of a team. Work Environment Primarily based in a showroom and office setting, with occasional warehouse area visits. May encounter varying conditions such as noise, dust, or temperature changes in warehouse…