Operations Associate/Coordinator

Our client is looking for an Operations Associate/Coordinator to join their growing team and take ownership of maintenance jobs from initial request through final completion and billing. They operate in the property maintenance and facilities services industry and have built a strong reputation in recent years for coordinating reliable vendor support and delivering efficient, end-to-end service experiences. This is a full-time, 100% remote opportunity for a highly organized, proactive professional who thrives in a fast-moving environment and is comfortable managing most day-to-day coordination over the phone. The core objective of the role is simple: keep clients happy by ensuring expectations are clearly understood, consistently communicated, and successfully delivered throughout every stage of a job. The Operations Associate/Coordinator will act as the central connection between clients, third-party vendors, site contacts, and internal teams. They will manage urgent and routine service requests, coordinate vendor visits, drive quoting and documentation, oversee job execution, and ensure every ticket is properly closed with a complete paper trail. Success in this position requires someone who asks the right questions, keeps track of details, communicates proactively, and follows through relentlessly. The ideal candidate is comfortable handling many active jobs and conversations simultaneously while building strong relationships with both clients and vendors. Responsibilities Manage maintenance and facilities service requests from initial ticket intake through job completion, invoicing, and closeout. Review incoming client tickets and classify each request according to trade, urgency, scope, and service requirements. Confirm site contacts, access instructions, and relevant job details before vendor dispatch. Identify emergency or highly urgent requests and quickly coordinate with the appropriate dispatch resources. Source qualified third-party vendors primarily through proactive outbound phone calls. Conduct early vendor qualification conversations, including commercial questions related to availability, pricing, scope, and ability to perform the work. Share photos and job information with vendors during calls and verbally confirm that all relevant materials have been received and understood. Schedule and coordinate site visits between vendors and facility contacts. Organize multiple vendor visits efficiently for non-emergency jobs requiring competing bids, including scheduling offset visits on the same day when appropriate. Reconfirm appointments approximately 24 hours in advance to minimize missed visits and delays. Pursue remote estimates whenever possible to accelerate the quoting process. Review, compare, and negotiate vendor quotes, challenging initial estimates when appropriate and balancing cost with turnaround time. Ensure competing bids are based on comparable scopes and clearly document assumptions or differences in writing. Collect…