Operations Consultant

Company Overview: ALT21 is a leading FX software company specializing in providing innovative solutions to financial institutions. Our mission is to empower our clients with cutting-edge technology to enhance their trading capabilities and drive business growth. With a focus on excellence and customer satisfaction, we aim to be the preferred partner for FX software solutions. Role Overview: We are seeking an experienced Operations Consultant to join our team. This role is ideal for a candidate with expertise in Transformation/Change Management who can evaluate our Operations department and strategically position it for future growth. As an Operations Consultant, you will play a crucial role in optimizing our operations, identifying areas for improvement, and scaling the team as required. The need is immediate, and is likely to be a temporary position (for 3-6 months) but could also turn into permanent depending on the applicant. What You'll Be Doing: Evaluate the current operations processes and workflows, identifying inefficiencies and areas for improvement Develop and implement a comprehensive transformation strategy to optimize the Operations department for future growth Collaborate with stakeholders across the organization to gather requirements and align operational objectives with business goals Lead the hiring process to build a high-performing team, ensuring the recruitment of talented individuals who can contribute to the department's success Implement and enhance operational policies and procedures to streamline workflows, improve efficiency, and drive operational excellence Monitor key performance indicators (KPIs) to assess operational performance and identify areas requiring further attention or improvement Provide guidance and support to the Operations team, fostering a culture of continuous improvement and accountability Collaborate with cross-functional teams, such as Sales, Product Development, and Customer Support, to ensure smooth operations and effective communication. Who You Are / What You Have: Minimum of 10 years of experience in operations, preferably in the FX or wider Finance industry At least 5 years of experience leading and managing a team, demonstrating strong leadership skills Proven expertise in transformation and change management, with a track record of successfully driving operational improvements In-depth knowledge of operational best practices, process optimization, and automation Excellent analytical and problem-solving skills, with the ability to assess complex situations and develop practical solutions Effective communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels of the organization Self-motivated and results-oriented, with the ability to work independently and deliver high-quality outcomes within agreed timelines Strong understanding of the FX industry and related operations, including trading platforms, risk…