Operations Coordinator

Intelcom | Dragonfly With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology .    Your Role: At the Heart of the Chain Salary Range $21.15 - $23.28 . Core Duties:   Assist in unloading trailers and verify freight against manifests  Scan, sort, and process packages, including defective items and returns  Conduct van audits and support sorting operations  Support and assist shipping, receiving, dispatching, and inventory management  Support and maintenance warehouse systems and ensure operational efficiency.  Process returns and complete required documentation in accordance with SOPs  Handle customer pickups and (front desk assistance to customer)  Resolve delivery issues by following SOPs and coordinating with relevant teams  Escalate special cases to management when needed  Print labels and prepare required documentation  Process broker returns and return-to-clients shipments  Prepare daily reports and maintain accurate records  Perform data entry tasks as needed.  Train and mentor new employees  Collaborate with Operations teams to uphold quality standards  Complete supervisor-assigned tasks as required  Maintain a clean, organized and hazard-free work environment  Comply with all Health & Safety protocols  Provide support for clients and IDCs  Respond to customer inquiries via phone and email  Process customer service email requests  Other duties as assigned  Work Environment:  Fast-paced warehouse setting with shift-based schedules.  Hours: Friday to Monday morning Why Join Intelcom | Dragonfly? Short- and medium-term growth opportunities  Comprehensive group insurance  Group RRSP program  Employee Assistance Program…  This position has been opened to address a genuine organizational need within the company. At Intelcom | Dragonfly , we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.    The process is simple: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.  See you soon!  Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.