Operations Coordinator

Intelcom | Dragonfly  With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.     Your Role: At the Heart of the Chain Core Duties:   Assist   in unloading trailers and verify freight against manifests   Scan, sort, and process packages, including defective items and returns   Conduct van audits and support sorting operations   Support and   assist   shipping, receiving, dispatching, and inventory management   Support and maintenance warehouse systems and ensure operational efficiency.   Process returns and complete required documentation   in accordance with   SOPs   Handle customer pickups and (front desk   assistance   to customer)   Resolve delivery issues by following SOPs and coordinating with relevant teams   Escalate   special cases   to management when needed   Print labels and prepare required documentation   Process broker returns and return-to-clients shipments   Prepare daily reports and   maintain   accurate   records   Perform data entry tasks as needed.   Train and mentor new employees   Collaborate with Operations teams to uphold quality standards   Complete supervisor-assigned tasks as   required   Maintain a clean, organized and hazard-free work environment   Comply with   all Health & Safety protocols   Provide support for clients and IDCs   Respond to customer inquiries via phone and email   Process customer service email requests   Other duties as assigned   Why Join Intelcom | Dragonfly?   Short- and medium-term growth opportunities  Comprehensive group insurance  Group RRSP program  Employee Assistance Program…  This position has been opened to address a genuine organizational need within the company. At Intelcom | Dragonfly , we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.    The process is simple : If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.  See you soon! Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.