Operations Coordinator

About Us: Sonepar Canada is an independent family-owned company with global market leadership in the business-to-business distribution of electrical, industrial and safety products and related solutions. In Canada, we are represented by 6 locally managed electrical and industrial distributors and have over 100+ locations with coverage in 9 provinces. We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees.  To explore and learn more about Sonepar opportunities, please visit www.career.sonepar.com What’s In It For You? You will be joining a market leader with over 40 years of experience to help you elevate your potential. You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions. A chance to get involved in the forever growing electrical industry. We house the largest inventory to better service our customers and deliver on sales commitments. An opportunity for career development across many business departments within our organization. We are seeking an organized and proactive Operations Coordinator to ensure all orders are released on time, support communication between Operations, Purchasing, Sales, Drivers, and 3rd‑party partners, and help maintain smooth workflow across the CDC. This role is key to ensuring timely order processing, delivery coordination, and issue resolution. Key Responsibilities Order Processing & Workflow Coordination Drop all CDC orders promptly and accurately. Monitor order volume (“cuts on the floor”) and notify the CDC Manager when capacity is reached. Review the Open Pick Report daily and follow up on discrepancies. Ensure pickup orders, same‑day rush orders, and branch transfers are dropped on time. Review WT line counts and work with Purchasing to avoid exceeding daily limits. Confirm that transfers are correctly managed as lotted or non‑lotted items. Issue Resolution & Communication Re‑allocate orders to optimal lots using SX and TWL when errors are identified. Serve as the first point of contact for driver‑related issues (missing info, unreachable contacts, etc.). Provide ETA updates for sales orders when requested by the Sales team. Collaborate with 3rd‑party partners to resolve delivery issues or changes. Assist in answering Ontario CDC emails and support general problem‑solving. Operational Support Support the Operations Supervisor in investigating inventory issues. Cover Ops Coordinator responsibilities during periods of absence. Assist with printing and managing all label inventory. Perform additional tasks as required to support CDC operations. Continuous Improvement Identify opportunities to streamline workflows and improve accuracy and efficiency. Qualifications Strong organizational…