Operations Coordinator (Workforce Center)

Who is Saint Louis University? Founded in 1818, Saint Louis University is one of the nation’s oldest and most prestigious Catholic universities. SLU, which also has a campus in Madrid, Spain, is recognized for world-class academics, life-changing research, compassionate health care, and a strong commitment to faith and service. JOB SUMMARY The Operations Coordinator provides tactical planning and support for the Workforce Center. This position ensures a high quality training environment for all clients, and assists with managing relationships with outside clients and vendors, including large employers, training vendors, academic partners and test vendors. PRIMARY JOB RESPONSIBILITIES Evaluates and improves Workforce Center operations to support revenue goals and growth initiatives; makes adjustments as needed to enhance performance Manages supply vendors and supports access to technology resources Works closely with external clients, vendors, students, training partners, instructors, and the sales team Provides administrative and operational support for training delivery, including preparation of materials and coordination of logistical details to ensure courses are set up for success; works in close collaboration with leadership and the training partner to align course operations with strategic goals and program standards; supports communication with instructors and vendors as needed, ensuring timely execution of training activities Leads the operational implementation of student services and acts as a point of contact for external clients across communication platforms; provides direct support to students throughout their learning experience—from initial inquiry and registration to accessing virtual classes, completing course evaluations, and receiving certificates of completion and digital badges Continuously updates operational procedures to enhance the student and client experience Generates and maintains operational reports related to course enrollments, revenue tracking, and cost monitoring; manages purchasing card (P-Card) reconciliation, prepares client invoices, and oversees collections to ensure timely and accurate financial processing Performs other duties as assigned KNOWLEDGE, SKILLS, AND ABILITIES Proficient in Microsoft Office Suite, Google Docs, Salesforce and Adobe Acrobat Strong interpersonal skills Strong verbal and written communication skills Excellent customer service orientation and client engagement abilities Strong problem solving skills Exceptional attention to detail with strong organizational and time management skills Positive team player with the ability to take direction and complete tasks efficiently Ability to quickly learn new software platforms, including online registration and evaluation systems MINIMUM QUALIFICATIONS High School Diploma or the equivalent Three or more years of relevant professional experience PREFERRED QUALIFICATIONS Bachelor's degree …