Operations IT Specialist - Associate

About us For well over a century, ExxonMobil has been at the heart of creating and growing a modern world. We embrace the power and promise of technology, pushing the boundaries of what's possible. For billions around the world, lives are better and last longer because of the innovative problem solving and reliable energy we provide. And when it comes to developing industrial solutions to reduce carbon emissions, ExxonMobil is truly the leader. We don't stop at "good enough." We are committed to doing what's right, even if it's difficult or unpopular. We hold ourselves to high standards, challenge what's possible and invest in innovation to meet society's critical needs. Real change begins with bold questions, drive, and ambition. Here, your talent, determination and contributions shape how far you'll go and the impact you'll make along the way. Our future success depends on exceptional people. We invest in developing talent through meaningful work, challenging assignments, mentorship, and experiences that help build the next generation of leaders. Our Culture We are uniquely ExxonMobil. Integrity, care, excellence, resilience and courage, these core values determine how we work every day. At ExxonMobil, our values aren't just words— they're how we show up, focused on delivering the right answer, the right way, every day. Job Group Capability Information Technology Job Group IT Business Capability Job Role Description The IT Applications Support Analyst (SAP) provides functional and technical support for SAP applications and integrated business systems. This role is responsible for troubleshooting incidents, resolving service requests, supporting system enhancements, and collaborating with business users and technical teams to ensure stable and efficient SAP operations. Job Role Responsibilities Monitor and resolve SAP incidents, service requests, and work orders within SLA targets. Troubleshoot issues across SAP applications and business processes. Support SAP integrations, interfaces, batch jobs, and third-party applications. Analyze root causes and work with functional, technical, and vendor teams to implement fixes. Participate in system upgrades, testing, enhancements, and change management activities. Identify opportunities for process improvement and automation. Develop and maintain support documentation, knowledge articles, and user guides. Provide proactive communication regarding system issues, outages, and resolutions. Qualifications & Skills 3+ years of experience in SAP Application Support or a similar IT support role. Experience supporting SAP ECC and/or SAP S/4HANA environments. Knowledge of SAP modules such as MM, SD, FI/CO, PP, or WM/EWM. Strong troubleshooting, analytical, and problem-solving skills. Experience working with global teams and end users. Familiarity with Agile methodologies and ITIL processes. …