Operations Lead EMEA Market

Team Size: 3 Operations Executives (direct reports) About the Role We're looking for an Ops Lead to own end-to-end supply and inventory operations for our EMEA marketplace business (Amazon, Noon, Trendyol, Carrefour, and similar platforms). This is a hands-on operator role combined with people leadership- You will be accountable for inventory availability, freight/cost efficiency, and finance-grade reporting, while building and mentoring a small team into a high-performing unit. Key Responsibilities Supply Chain & Inventory Management Liaise across the supply chain (manufacturing, warehousing, freight, 3PLs) to ensure timely, accurate delivery of inventory into EMEA markets Own the 3-to-6-month rolling supply planning cycle — demand forecasting inputs, replenishment cadence, and buffer stock strategy — following established S&OP processes Negotiate internally with supply/production teams to secure optimal inventory allocation and delivery timelines Monitor and resolve stock-out and overstock risks proactively across all marketplace channels Marketplace Operations Manage day-to-day operational health across Amazon, Noon, Trendyol, Carrefour, and other EMEA marketplaces — listing availability, fulfillment SLAs, and inventory sync Track marketplace-specific compliance requirements (labeling, documentation, regional regulations) and ensure adherence Build strong working relationships with marketplace account/category teams to unblock operational issues quickly Logistics, Freight & Cost Optimization Apply an AI-first, data-driven approach to continuously identify the most efficient shipping routes, freight modes, and carriers to optimize cost and turnaround time (TAT) Track and report on key logistics KPIs: freight cost per unit, TAT adherence, fill rate, and inventory turns Evaluate and recommend new tools, automation, or vendor partners that improve operational efficiency Finance & Compliance Coordination Partner with Finance on all MIS reporting, inventory valuation, and compliance documentation Ensure inventory data integrity across systems to support accurate financial reconciliation Flag and resolve discrepancies between operational and financial inventory records in a timely manner Team Leadership Grow, coach, and mentor a team of 3 Operations Executives, setting clear goals and a development path for each Build a high-performance, accountable team culture — with the explicit ambition of being in the top 1% of ops teams in the country Own team capacity planning, workload distribution, and cross-training to ensure business continuity Cross-cultural communication: Ability to work effectively with marketplace partners, freight vendors, and internal stakeholders across different EMEA markets and time zones, adapting communication style accordingly Stakeholder influence without authority: Skilled at negotiating with internal teams (supply, finance, category) who don't directly report to this role,…