Operations Manager

About Arena: Arena is a startup created in Silicon Valley with a mission to build communities for creators, publishers and brands with the power of AI. Companies using Arena include Disney, Reuters, Fox, Red Bull and NFL. We have +2,000 customers in 150 countries, with +50M users engaging and having conversations on Arena every month. We are a Series A company backed by top-tier investors such as CRV, Redpoint and Craft Ventures. Arena offers a unique work environment and the chance to collaborate with diverse teammates across multiple countries, with a culture of ownership, autonomy, and high performance. Arena is expanding its AI product portfolio with MyAvatar.AI, a multimodal platform that enables users to create intelligent, personalized AI avatars through voice, video, and conversational interfaces. Sometimes you're stuck in an operations role where you're managing spreadsheets instead of improving the business. If you enjoy solving problems, bringing structure to complexity, and turning data into action — then Arena is the company you're looking for. About the Role: We’re looking for an Operations Manager to help scale Arena’s operations as the company grows. You’ll work closely with Sales, Marketing, Customer Success, Finance, and leadership to improve processes, strengthen data and reporting, and ensure our revenue engine operates efficiently. This is a hands-on role for someone who enjoys solving complex problems, working with data, and turning business priorities into execution. What you will be doing: Build, operationalize, and optimize processes across the revenue lifecycle, from pipeline generation to customer retention and expansion. Partner with Sales, Marketing, Customer Success, Finance, and leadership to improve alignment, efficiency, and execution. Analyze revenue metrics, pipeline data, forecasts, and operational performance to identify risks and opportunities. Build and improve reporting, dashboards, processes, and systems that support data-driven decision-making. Lead cross-functional initiatives that improve revenue velocity, productivity, and operational efficiency. Identify process gaps and implement scalable workflows, automation, and AI-powered solutions. Support planning activities such as headcount, capacity, targets, forecasting, and operational planning. Drive key operational projects from planning through execution, ensuring clear ownership, timelines, and measurable outcomes Must-Have Experience: 4+ years of experience in Revenue Operations, Sales Operations, Business Operations, Strategy & Operations, or a similar role. Experience working in a B2B SaaS, technology startup, or high-growth company. Strong understanding of Sales, Marketing, Customer Success, and revenue processes and metrics. Strong analytical skills and experience working with pipeline, forecasting, revenue, and operational data. Experience building and improving processes, workflows,…