Operations Manager

California Water Service Job Description: California Water Service Group invites you to build a meaningful career with the third‑largest publicly traded water utility. Guided by our mission to be the leading provider of water and wastewater services, we are dedicated to improving quality of life for the customers, communities, and employees we serve. Our culture is grounded in core values—integrity, service, value, health and safety, respect and collaboration, and corporate citizenship—and reflected in our recognition as a Top Workplace®, a Great Place to Work®, and a J.D. Power leader in customer satisfaction for multiple years. Join Cal Water and be part of a purpose‑driven organization where your work makes a lasting impact. The Operations Manager is responsible for managing the operation, maintenance, and customer service activities of the district water system, including managing and monitoring operating expense budgets and supporting the execution of the capital budget; managing customer service and SOX compliance, establishes oneself as a leader in the community; complies with local, state, and federal regulatory requirements for drinking water; acts as the designated Company official for public meetings or forums; participates in the General Rate Case (GRC) process. ​This position can be located in Selma or Visalia, CA. ESSENTIAL FUNCTIONS: Manages staff, including prioritizing and assigning work, conducting performance evaluations, overseeing training and development, and making hiring, termination and disciplinary recommendations Oversees all customer service activities and responds to/resolves customer inquiries regarding billing or water quality Provides oversight for water quality and quantity water system operations, maintenance, and stand-by operator after-hour activities Oversees operations related to distribution, quantity, and quality including maintenance and construction activities, all capital construction and activities, budget development, monitoring expenditures, and resolving complex customer service issues Manages and oversees the District's Operating Budget; prepares the Annual Operating Budget for all field activities Schedules and modifies operations to meet corporate, Company, and local goals, initiatives, and projects Performs Shift operator duties on a daily basis and acts as the Chief operator as needed Ensures certified distribution operators and treatment operators are properly trained to make decisions that affect water quality and quantity using manual or supervisory control and data acquisition (SCADA) Provides oversight to the operations and maintenance of well sites, system booster stations, reservoirs, treatment plant, compliance water sampling, and testing Provides oversight to system main repairs, service repairs, meter repairs, and replacement program, flushing program, valve operation program, and fire flow availability tests Develops, implements, interprets, and ensures…