Operations Manager Casa BACARDÍ

YOUR OPPORTUNITY As the Casa BACARDÍ Operation Manager , you will leverage your ability to think big as how you can ignite Casa BACARDÍ Experience and drive Consumer engagement. You will lead the Brand Home operation team and drive commercial growth, financial performance, operational excellence and an exceptional consumer experience. You will contribute to  ensure Casa BACARDÍ continues to evolve as a leading consumer, tourism, trade and brand experience destination. ABOUT YOU Do you want to be part of a company that thinks being part of a family that exhibits a fearless and founder’s mentality? A company that values collaboration, teamwork and celebrating success?  Do you thrive in a fast-paced environment? If yes to these questions, we want you to be our Operations Manager for the BACARDÍ Brand Home. RESPONSIBILITIES - WITH OUR CONSUMER AT THE HEART YOUR KEY FOCUS WILL BE: Attraction & Engagement Oversee daily Visitor Center operations, including all aspects of visit: experiential, operational, retail, bar, finance and supporting IT systems. Responsible for the smooth operational management of the site ensuring the highest possible standards of service, security, cleanliness, and appearance throughout the attraction – to a quality befitting the brand standards. Ensure all departments are working together to provide smooth and efficient operation for all visitors, employees, and other stakeholders. Ensure visitor satisfaction is maintained by ensuring that the experience includes high quality, efficient, courteous, and helpful service to visitors and customers in all areas. Plans and manage all staff training and customer service expectations, including training system and maintaining the quality levels required. Have a fundamental understanding of the key importance of excellence in customer experience and hospitality. Maintain a strong TripAdvisor minimum score of 4.5. Incorporate leading edge technologies. Represent Casa BACARDI at trade events, local sponsorship/community events and other offsite events requiring presence. Operations Management Oversee ongoing development, implementation of all operational systems for the Visitor Center. Directly responsible for overseeing the Managers on Duty (MOD) (each with a different core focus), and their associated staff. Supervise the Managers on Duty team, oversee production of the daily rundown, and ensure that adequate staff are available to oversee the smooth and safe operation of the Brand Home. Ensure all staff are ‘on brand’ i.e. clean, tidy and wearing correct full uniform where applicable and ensure all are portraying the correct public image that is expected of employees and ambassadors of BACARDÍ. Responsible for the recruitment, on boarding, motivation, training, and appraisal of members of the Brand Home team. Ensure that onboarding and training programs are in place to enable staff to complete their jobs properly. Carry out…