Operations Manager

Operations Manager — Baltimore About College Track College Track is a comprehensive college completion program that supports students through a 10-year, fully integrated journey — from high school through a bachelor's degree and into a meaningful career. What began in 1997 with 25 students in East Palo Alto has grown into a national movement of more than 5,400 scholars and alumni driving change in their families, campuses, workplaces, and communities. Today, we operate 13 centers across California, Colorado, Louisiana, and the D.C. Metro Area — with our newest site opening in Baltimore through a bold partnership with the Baltimore Ravens, M&T Bank, and Baltimore City Public Schools. Learn more at www.collegetrack.org . Our scholars go on to lead at more than 300 college campuses nationwide, graduating at three times the national average for first-generation students. One year after college, 80% of our alumni are employed, and by age 30 they earn an average of $89,823 — proof of the long-term economic mobility a bachelor's degree unlocks when talent meets opportunity. Our Values We blend an entrepreneurial spirit with our nonprofit roots, building a culture where every voice is valued: Commitment — every decision centers the 10-year promise Passion — the fire that keeps us in it for the long haul Joy — celebrating the impact of our community Authenticity — building deep, trusting relationships Excellence — always learning, progressing, evolving The Role The Operations Manager keeps the Baltimore site safe, compliant, and running smoothly every day — the behind-the-scenes work that lets staff deliver strong programming and lets scholars thrive in an affirming space. Reporting to the Executive Site Director, you'll be the go-to person for everything from facilities and vendor relationships to safety protocols, event logistics, and local IT support. What You'll Do Facility Management Keep the site clean, secure, and welcoming; manage renovation and repair needs with Central Operations; serve as the day-to-day liaison with the landlord and site vendors; oversee access, parking, and key cards; be the point of contact for site visits and inquiries. Risk Management & Compliance Build a risk-conscious culture alongside the Executive Site Director; ensure staff compliance with waivers, permissions, and training; oversee security systems and emergency preparedness (EAPs, drills, staff/student training); manage safe arrival and dismissal procedures; handle on-site insurance claims. Program Support Support relationships with funders, sponsors, and community partners; plan and execute partner and donor events, including budgets and logistics; manage site communications and scholar communication tools; oversee procurement, vendor relationships, invoice tracking, and local contracts. Student Transportation & Vehicles Maintain site vehicles and documentation; report incidents and manage vehicle insurance claims; partner…