Operations Manager - Dutch speaker

sennder is Europe's Leading Digital Freight Forwarder. In a traditional industry, we're moving fast and focusing on the digitalization and automation of road logistics. By leveraging our proprietary technology, we're building an ecosystem that is leading the industry into the 21st century. We are a growing team looking for a Operations Manager to join our Amsterdam office and be part of an international team keen to provide the highest level of service to our largest key customer. The role is based in Amsterdam and is 100% onsite. WHAT YOU WILL DO … Account & Commercial Ownership • Consistently executing and overseeing daily business and following up the status of the customers’ transport operations. • Establishing and pro-actively maintaining relationships with day-to-day contacts and management-level contacts, both inside and outside the organization. • Gathering, analyzing, and preparing relevant information for business reviews, and being an active participant in them. • Handling, and where needed, pushing back on operational, local management stakeholders in the interest of the account. Team Leadership • Stepping into hands-on operational work when the account or team needs it, while also managing direct reports. Taking up escalations that • Keeping a strategic overview of the account and team, delegating task division to team members, and supporting them in building the most efficient processes. • Keeping the team accountable for performance using data and translating that data into concrete actions. • Turning sensitive or hectic situations into a clear plan on the fly and coordinating the team’s response in real time. • Owning team morale and culture and uniting the team around a shared goal of growth and excellence. WHAT WE ARE LOOKING FOR … • Dutch language required, alongside English verbal and written communication skills. Any other languages are a plus. • Bachelor’s degree preferred. • 3-5 years of experience in dynamic operational environments, preferably with people management experience • Logistics/supply chain industry experience is preferred, but a strong profile from outside the industry is very welcome. • Proven ability to build and sustain strong customer relationships, including the confidence to push back on operational and local management stakeholders when the account’s interests require it. • A true “player-coach” mindset, equally comfortable doing hands-on operational work and holding strategic, people-leadership responsibility for a team. • Strong analytical skills: able to read account and team performance data and translate it into clear, actionable steps. • Genuine investment in team culture and morale, with the drive to unite a team around shared goals of growth and excellence. WHY CHOOSE SENNDER … We believe in empowering our people to grow beyond their limits, embrace challenges, and create solutions that drive our collective success. Our culture thrives on…