Operations Manager for Activate Snøbyen

Do you want to lead the daily operations at Norway's first Activate Games location? We are looking for a hands-on Operations Manager who can take ownership of the team, culture and daily operations at Activate Snøbyen. Operations Manager for Activate Snøbyen Activate Snøbyen is Norway's first Activate Games location and has been running since February 2026. We are now looking for a clear, practical and energetic Operations Manager to take ownership of the team and daily operations going forward. This is a key leadership role at an already established and running location. You will be responsible for daily operations, team follow-up, guest experience, quality and operational flow on the floor. We are looking for someone who enjoys pace, people, structure and responsibility. You are visible, solution-oriented and able to help the team around you perform at a high level. About the role As Operations Manager at Activate Snøbyen, you will lead an established team and make sure daily operations work in practice. You will lead team leads and game hosts, secure a strong guest experience and continuously develop the location's standards and culture. You will receive a comprehensive onboarding program and close follow-up during the transition period. Key responsibilities Lead daily operations and make sure the location runs smoothly on the floor. Build, train and follow up team leads and game hosts. Maintain high standards for guest experience, safety, cleanliness and service. Own scheduling, staffing, opening, closing and daily routines. Follow up birthdays, groups, B2B bookings and events. Report on operations, staffing, KPIs, technical issues and improvement actions. Must-haves Leadership experience from service, hospitality, retail, restaurants, fitness, activity centers, entertainment or another hands-on operational environment. Comfortable leading people on the floor in a high-tempo setting. Structured, reliable and able to keep control when many things happen at once. Clear on standards and expectations, while still being good with people. Able to work evenings and weekends when needed. Fluent in English or Norwegian. Nice-to-haves Experience with scheduling and staffing. Experience training or onboarding employees. Experience with birthdays, groups, events or B2B bookings. Experience with technical troubleshooting or deviation handling. Experience with sales, upselling or booking follow-up. What we offer A key leadership role at Norway's first Activate Games location. The opportunity to take ownership of and grow an established operation. A comprehensive onboarding program with close follow-up. A varied workday with high tempo, people, technology and real responsibility. Close follow-up from the General Manager. Growth opportunities in a company with expansion ambitions in Norway. About Activate Games Activate Games is an interactive activity experience where physical activity,…