Operations Manager

Apply Job Type Full-time Description WHO WE ARE Johnson Health Tech is one of the world’s largest and fastest-growing fitness equipment manufacturers, delivering innovative solutions that help people live healthier lives. Through our award-winning portfolio of commercial and residential brands, we serve customers in more than 60 countries worldwide. MISSION STATEMENT To delight and excite our customers through truly innovative products, unsurpassed quality, and best-in-class customer experience provided by a world-class organization. POSITION OVERVIEW The Operations Manager is a hands-on operational leader responsible for building and managing SyncLync’s U.S. business infrastructure and maintaining high standards for product quality and customer satisfaction. The position coordinates setup of CRM, SAP/ERP workflows, and an online provider ordering portal, while overseeing customer operations, inventory, logistics, compliance documentation, and audit readiness. The Manager supervises assigned Customer Care and Quality/Operations staff and collaborates with the President, JHT IT, Finance, Supply Chain, Quality, Sales, and external partners to improve service delivery and operational efficiency. RESPONSIBILITIES Business Systems Implementation and Integration Coordinate CRM setup, configuration, testing, onboarding, access controls, and reporting with Sales, Customer Care, and JHT IT. Work with JHT IT, Finance, and Supply Chain to implement SAP/ERP workflows for ordering, inventory, fulfillment, invoices, and returns, preserving the corporate system of record. Lead operational requirements and coordinate vendor/IT delivery, testing, and rollout of a hearing care provider online ordering portal, including account access, catalog, pricing, order status, and integration. Document customer onboarding, order-to-cash, and issue resolution processes; develop SOPs, data-quality checks, and user training. Operational Leadership Oversee daily activities of Customer Care and assigned Quality/Operations personnel, ensuring adherence to SyncLync standards for excellence. Drive process improvements to enhance customer service, streamline workflows, and improve service delivery. Ensure timely and effective resolution of customer inquiries, order exceptions, and product quality issues. Develop and implement departmental procedures to support SyncLync growth and operational objectives. Inventory and Logistics Coordinate inventory receipts, storage, cycle counts, order picking, packing, shipping, returns, and replacements with JHT and third-party logistics partners. Monitor inventory accuracy, traceability as applicable, reconciliations, and discrepancies; coordinate corrective actions with Supply Chain and Finance. Track fulfillment accuracy, shipping performance, backorders, and customer delivery issues; implement improvements. Support forecast inputs, stock availability, and launch-readiness planning with Sales and…